Sympathise. I have SuSe 9.2 and have solved most problems but not the scanner (HP 5370C). It worked first time when I tried Knoppix Linux but I have tried everything with SuSe and cannot get Sane to recognise it. I have checked the avison.conf file, the ddl.conf file, the sane-find-scanner tool etc.

What is more troubling is that I cannot find out why Knoppix should work without any trouble and SuSe -- which I bought ! - doesnot.

I do not think it is fair to argue that one should buy a new scanner - that begins to make Linux as costly as Windows and is beyond my budget anyway. My scanner works well with Windows - seems to work well with Knoppix, but is unrecognisable to sane in SuSe 92.

Can anyone tell me how I can discover why Knoppix works and SuSe does not?

I'd suggest you grab knoppix again, run your scanner
through that and check what modules are loaded. Manually
load them in SuSE and try again. That aside you should
have started your own thread since the scanners aren't
the same model and your problem is different. I've split
your post out of Gemini's thread.


Cheers,
Tink

Yast, hardware,scanner
select usb & yast should detect it
if not continue manual install select HP & 5370c
It's there, I just looked the other day.

Snakedriver

Thanks -

Snakedriver: I have done that, several times with no result. The scanner installs in YAST but will not test successsfully. It is found by sane-scanner-find but not by the sane programme. I have checked the /etc/avison.conf file and the etc/ddl.conf file - set general permissions, reinstalled sane and xsane. . . . . . .

running out of ideas. Thanks for your response. More welcomed.

try as root 1st
xsane

take a look here:
http://www.buzzard.me.uk/jonathan/scanners-usb.html
drill down to hp, 5370c
there's some info there.
and here:
http://www.sane-project.org/sane-mfg...EWLETT-PACKARD
info there too

google for hp5370c + linux vice google/linux for hp5370c

man sane or man xsane in a terminal

good luck
snakedriver

Well - found a posting from 2001 on the internet where someone had the same problem. The suggestion was to remove from the Kernal the module hpusbscsi. As soon as I did that, the sanner was recognised with scanimage -L, and responded. It is not working well but that suggests a driver problem with this scanner but sane does seem to be working. Perhaps to some experienced Linux users this move was obvious, but to a complete beginner it was not . . . .

Hi

I had the same problem and found the answer by chance. In Yast- System-Run Level Editor scroll down until you find Sane. Mine was not enabled and yours may be the same.

grabro