modem done for?

brenda50 · 07-02-2008, 07:01 AM

Hi

Sorry I mean router.

I have a ADSLANNEX-A CC300011UK from SWEEX. No connection, so I checked on the trouble shooter and it said

checking ADSL synchronization FAIL

My question is, can this be fixed or do I need a new router?

And if i get the same one again will it be easier to install?

sparc86 · 07-02-2008, 07:26 AM

It's probably a problem with your VCI settings (ask your ISP for the right VCI number) or you just didn't have signed an adsl account with your ISP.

brenda50 · 07-02-2008, 07:50 AM

Many thanks for your reply. Sorry forgot to mention that it has been working previously.

ronlau9 · 07-02-2008, 08:33 AM

Does it has LED to show that synchronization signal is there ?
If you have this Led should be on

all the best

sparc86 · 07-02-2008, 08:55 AM

So was it working previously? Then I strongly believe you can have:

1. humidity over your telephone connector. Try to use a towel to clear it up, it happens sometimes the same here and I can almost always fix it doing that.

2. Maybe it's a physical problem with your router, but I hardly believe it is, although you can test it using a different router under the same adsl line.

3. A WAN issue, then it's your ISP who needs to solve it.

Solved?

brenda50 · 07-03-2008, 03:44 AM

I have changed the spliter. I will check the LED when i get home. I don't think it is a condensation problem. Thanks again.