Hi,

We currently running PHP Live! v2.6.6 to offer support to our clients. Its hosted on our own servers and we just paid a one off fee for download thus no subscription charges. However, its become outdated with just a simple chat window and few other features.

All our systems are running linux but some have vmware installed. I dont understand much of the technical stuff but i beleive our server is running Apache.

Can anyone recommend anything better?

Many thanks in advance,
Tom

I use Help Center Live http://www.helpcenterlive.com/

I like it and it supports tickets.

Thanks, i'll take a look.

BTW what are tickets?

From wikipedia:

IT Service Support

In and IT Service Support organisation, in IT Service Management, a ticket or trouble ticket is a file containing information about support interventions made by technical support staff and third parties on behalf of a user who has reported an incident that is preventing them from working with their computer as they would expect to be able to. Typically the ticket will have a unique reference number, also known as a case, issue or call log number which is used to allow the user or support staff to quickly locate, add to or communicate the status of the users issue or request. These tickets are so called because of their origin as small cards within a typical wall mounted work planning system when this kind of support started, operators or staff receiving a call or query from a user would fill out a small card with the users details and a brief summary of their request and place it into a position (usually the last) in a column of pending slots for an appropriate engineer, so determining the staff member who would deal with the query and the priority of the request.

How does this help centre live work? Their webpage is not very detailed. Does it run on PHP? In which case it must run in the same way PHP live works right? We want to avoid this as apparently it uses a pull method to communicate with the server which is slow and causes server load.

I must apologie for my ignorance as I have no idea really how these things work. I just prey some one on here knows their stuff! :-)

Many thanks,
Tom

Please do not post the same thread in more than one forum. Picking the most relevant forum and posting it once there makes it easier for other members to help you and keeps the discussion all in one place.

http://www.linuxquestions.org/rules.php