installing Request Tracker

hashim.km · 03-25-2008, 08:53 AM

Can anybody give me the steps to install RT.
i have install in fc8 and its working till login page..
now i have to configure to fetch a mail from my mail server...
can anybody have an idea of installing RT..
the mail server and rt server is running in different machine...

acid_kewpie · 03-25-2008, 09:42 AM

well what's actually wrong.. you know what you want to acheive, you know where the other server is, and you have the project docs... what's the problem?

Nathanael · 03-25-2008, 10:05 AM

i have installed rt multiple times using the rt documentation (including rtfm - Request Tracker FAQ Manager)
follow the docs and you should be fine, if you get stuck somewhere during that process, feel free to ask again, yet a little more specific.

hashim.km · 03-26-2008, 02:24 AM

Quote:

Originally Posted by Nathanael

i have installed rt multiple times using the rt documentation (including rtfm - Request Tracker FAQ Manager)
follow the docs and you should be fine, if you get stuck somewhere during that process, feel free to ask again, yet a little more specific.

now how to install mail-gateway??
where to add this line in /etc/aliases

rt : "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://localhost/rt"
rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment --url http://localhost/rt"

whether in mail server or rt server???

Nathanael · 03-26-2008, 04:00 AM

i had postfix on the rt server (as you usually have some mta installed, postfix is just my preference) would setup the pipe to rt-mailgate there, and use fetchmail to get the emails from various accounts, or from a single account with various aliases (for the different queues respectivly, i.e. staff, undergrads, grads, etc.)

this allowed for higher downtime of the rt server if needed as no mail was sent directly to the rt server, and i was able to read mail 'manually' if needed.

hashim.km · 03-26-2008, 05:14 AM

Quote:

Originally Posted by Nathanael

i had postfix on the rt server (as you usually have some mta installed, postfix is just my preference) would setup the pipe to rt-mailgate there, and use fetchmail to get the emails from various accounts, or from a single account with various aliases (for the different queues respectivly, i.e. staff, undergrads, grads, etc.)

this allowed for higher downtime of the rt server if needed as no mail was sent directly to the rt server, and i was able to read mail 'manually' if needed.

thanx nathanael for ur reply...
in my rt server mta, postfix,fetchmail are installed.. now how to configure the thing... please explain in detail... i am new to rt..
thanx in advanced

Nathanael · 03-26-2008, 05:19 AM

you are officially being rtfm'd - RT's documentation is very good, and it's all explained there!

http://wiki.bestpractical.com/view/InstallationGuides
and on top of that - googleing for 'request tracker postfix' would be a good idea too!

and btw. you dont always have to quote my entire post!

asymptote · 04-03-2008, 11:15 PM

The wiki says the pre-existing installation should contain MySQL. Does that mean the client or the server version?

asymptote · 04-03-2008, 11:16 PM

Accidentally posted twice.

acid_kewpie · 04-04-2008, 03:58 AM

well obviously it'll be both, a server to store data in and client tools to manage and connect to it.

Nathanael · 04-04-2008, 05:24 AM

if you have a mysql server running on another server you want to use, you will only need the client, so you can establish the connection.
though i would advise having it all on a dedicated server - all RT stuff on one machine, just so it's not dependent on external services!

asymptote · 04-04-2008, 03:28 PM

Quote:

Originally Posted by acid_kewpie

well obviously it'll be both, a server to store data in and client tools to manage and connect to it.

Thank you, Chris. Can you help me understand the following snippet from /etc/rt3/RT_SiteConfig.pm:

Code:

Set($rtname, 'yourdomain.com');

# Set( $Organization, "example.com");

I did look at RT_Config.pm because the wiki said to, and to never change RT_Config.pm but sort of use it as a guide to configure RT_SiteConfig.pm and it recommended to use my domain name otherwise tickets won't get put into the right place. Does this mean if I enter my domain name here, say it's asymptote9x.com, it now knows all emails coming from domains other than asymptote9x.com are from outside email servers?

Thanks!