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Old 05-07-2017, 07:47 AM   #1
denco
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Wireless mouse not recognized


I just bought a new laptop (it's Asus Zenbook UX410UA) and installed Ubuntu 16.04 on it. Unfortunately, I can't make my wireless mouse (Hama Roma) work. When I plug it in, nothing happens. I Google a little, I got this output from dmesg

Code:
  
    [  542.308295] usb 1-2: new low-speed USB device number 16 using xhci_hcd
    [  542.308773] usb 1-2: Device not responding to setup address.
    [  542.518160] usb 1-2: Device not responding to setup address.
    [  542.726434] usb 1-2: device not accepting address 16, error -71
But I can't find any solution to this (if there is any). Any suggestions? Tried all the USB ports, mouse does work on another laptop. Another wireless mouse works.
 
Old 05-08-2017, 12:14 AM   #2
ferrari
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Is the device chipset reported via the following?
Code:
lsusb
Two ideas:

1) There is a chance that this is due to a kernel regression (similar symptoms described)

https://bugs.launchpad.net/ubuntu/+s...x/+bug/1565292

2) Just in case the ideas in this thread are relevant (eg fast boot settings)
https://bbs.archlinux.org/viewtopic.php?id=198460
 
Old 05-08-2017, 05:20 AM   #3
denco
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Code:
lsusb
Ouput of this command is the same with mouse connected or without it. So I guess the device chipset is not reported.

1) To be honest, I'm not sure what should I take from that.

2) Tried to disable Fast-Boot, no change. The more advanced option, that helped to solve the problem in that topic is irrelevant for me. I could not find such option in my BIOS (UEFI) settings.
 
Old 05-08-2017, 02:54 PM   #4
ferrari
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Is the Ubuntu 16.04 install fully-updated?
 
Old 05-08-2017, 06:21 PM   #5
denco
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Yes, it should be. sudo apt update and Software Updater have not found any updates at the moment.
 
Old 05-08-2017, 08:11 PM   #6
ferrari
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Quote:
Tried all the USB ports, mouse does work on another laptop.
Hardware issues notwithstanding, I would compare the kernel versions between working system and non-working system. A kernel upgrade may be an option to try here. You could also try using a live distro (with newer kernel) to test the same hardware.

Last edited by ferrari; 05-08-2017 at 10:45 PM.
 
Old 05-09-2017, 10:48 AM   #7
denco
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As soon as I get to my old laptop I'll compare it. Mouse worked on the old laptop.
 
Old 05-10-2017, 02:52 PM   #8
jefro
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Most of the usb mice will work even in older bios so they tend to be very basic in their support needs. One sometimes had to enable legacy usb to help sometimes but almost never after the OS boots.

Old issue but still around, might be some clues in this. https://paulphilippov.com/articles/h...-address-error
 
Old 05-17-2017, 05:53 PM   #9
denco
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So I finally got to the old laptop. I used uname -r and got these results:

Old laptop: 4.4.0-72-generic
New laptop: 4.8.0-52-generic

Both are Ubuntu 16.04, old laptop is normal Ubuntu with Unity. The new one has Ubuntu GNOME.

Quote:
Originally Posted by jefro View Post
Most of the usb mice will work even in older bios so they tend to be very basic in their support needs. One sometimes had to enable legacy usb to help sometimes but almost never after the OS boots.

Old issue but still around, might be some clues in this. https://paulphilippov.com/articles/h...-address-error
I have seen that and I don't think it helps. Thing is, that I have already carried my laptop turned off and unplugged for hours. So I guess the result would come "by itself". But I can try one more time to be sure.

// EDIT
BTW, Legacy USB Support is enabled in BIOS. There is also option "USB Mass Storage Driver Support", which is enabled too.

Last edited by denco; 05-17-2017 at 05:59 PM.
 
Old 05-17-2017, 06:17 PM   #10
AwesomeMachine
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It's almost undoubtedly a kernel regression. That means something that once worked in a previous kernel doesn't work anymore in a later kernel. You should make a bug report. I think Ubuntu uses the reportbug program.

Last edited by AwesomeMachine; 05-17-2017 at 06:19 PM.
 
Old 05-17-2017, 07:17 PM   #11
ferrari
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Quote:
So I finally got to the old laptop. I used uname -r and got these results:

Old laptop: 4.4.0-72-generic
New laptop: 4.8.0-52-generic
Ok, so a bug report the best course of action here.
 
Old 05-17-2017, 07:48 PM   #12
Ztcoracat
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That's a good how to that jefro posted for you denco. Maybe give it a go if and see if it puts the mouse problem to bed. Let us know if it works:-

I have to agree with AwesomeMachine it sure looks like regression:-

https://help.ubuntu.com/community/ReportingBugs
 
Old 05-18-2017, 04:21 AM   #13
denco
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Laptop was unplugged through whole night. No change. Maybe battery is holding it, but I can't unplug the battery because it's under the case and I don't want to lose warranty by opening it.
Ok, I'll report a bug.
 
Old 05-18-2017, 05:43 AM   #14
denco
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Hmmm, I have just tried Ubuntu 16.04.1 live CD, which has 4.4.0-32-generic and mouse does not work either. Is it still relevant to report a bug?
 
Old 05-18-2017, 02:14 PM   #15
Ztcoracat
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Quote:
Originally Posted by denco View Post
Hmmm, I have just tried Ubuntu 16.04.1 live CD, which has 4.4.0-32-generic and mouse does not work either. Is it still relevant to report a bug?
Yes:-
 
  


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