Originally Posted by algernone
This usually happens when you're using a name service switch config (see nsswitch.conf(5) for more info) that does not use /etc/passwd (like, if you're using ldap or something similar). The following in the shell should help determine if this is the problem:
getent passwd root
getent group root
By the way, if you extend you support contract with BalaBit, we can help you better and faster with any kind of question, or issue you may have!
Gergely Nagy, on behalf of BalaBit support
We do have LDAP configured in the environment and those commands returned this:
[root@cde-dns1 ~]# getent passwd root
[root@cde-dns1 ~]# getent group root
Passwd, shadow and group, in nsswitch, are all set to: files ldap. And services are set to: files. Is there something in the syslog-ng.conf file that needs to be changed, since we are using LDAP?
Also, I have requested my access back to BOSS, but I don't know if my manager has contacted Balabit.