LinuxQuestions.org
Review your favorite Linux distribution.
Home Forums Tutorials Articles Register
Go Back   LinuxQuestions.org > Forums > Linux Forums > Linux - Software
Reload this Page Help Desk Software
User Name
Password
Linux - Software This forum is for Software issues.
Having a problem installing a new program? Want to know which application is best for the job? Post your question in this forum.

Notices


Reply
  Search this Thread
Old 05-04-2009, 07:14 PM   #1
3vra
Member
 
Registered: Dec 2008
Distribution: ubuntu
Posts: 51
Blog Entries: 1

Rep: Reputation: 16
Help Desk Software

Can anyone recommend any software that can aid in setting up a technical support help desk.
 
Old 05-04-2009, 07:21 PM   #2
custangro
Senior Member
 
Registered: Nov 2006
Location: California
Distribution: Fedora , CentOS , RHEL
Posts: 1,979
Blog Entries: 1

Rep: Reputation: 209Reputation: 209Reputation: 209
Quote:
Originally Posted by 3vra View Post
Can anyone recommend any software that can aid in setting up a technical support help desk.
I use eticket and I HIGHLY recommend it!

http://www.eticketsupport.com/

-C
 
Old 05-04-2009, 07:43 PM   #3
3vra
Member
 
Registered: Dec 2008
Distribution: ubuntu
Posts: 51

Original Poster
Blog Entries: 1

Rep: Reputation: 16
Quote:
Originally Posted by custangro View Post
I use eticket and I HIGHLY recommend it!

http://www.eticketsupport.com/

-C
what are some key functionalities?
 
Old 05-04-2009, 08:20 PM   #4
custangro
Senior Member
 
Registered: Nov 2006
Location: California
Distribution: Fedora , CentOS , RHEL
Posts: 1,979
Blog Entries: 1

Rep: Reputation: 209Reputation: 209Reputation: 209
Quote:
Originally Posted by 3vra View Post
what are some key functionalities?
It lists them on their site...

http://www.eticketsupport.com/features.html


-C
 
Old 05-05-2009, 07:44 AM   #5
farslayer
LQ Guru
 
Registered: Oct 2005
Location: Northeast Ohio
Distribution: linuxdebian
Posts: 7,249
Blog Entries: 5

Rep: Reputation: 191Reputation: 191
I use OTRS and it's been working great for me..

Screenshots, features and Demo at the website.
http://otrs.org/


RT - Request Tracker is supposed to be one of the best (most configurable, adaptable) Open Source ticketing systems, but it is a bit more difficult to get setup and running, imho.
http://bestpractical.com/rt/
Last edited by farslayer; 05-05-2009 at 07:47 AM.
 
Old 06-02-2009, 04:50 PM   #6
3vra
Member
 
Registered: Dec 2008
Distribution: ubuntu
Posts: 51

Original Poster
Blog Entries: 1

Rep: Reputation: 16
Thank you guys for you posts.I had a lot to choose from and all your recommendations are appreciated
 
  


Reply



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Looking for: Open Source, Linux-based, Help Desk Software RonnyNussbaum Linux - Software 8 09-08-2009 07:20 AM
Recommend a good Help Desk Support Trouble Ticket Software cucolin@ Linux - Software 5 03-09-2007 03:23 PM
I need Open Source Help Desk software mikedeatworld Linux - Software 6 02-27-2006 09:05 AM
Help Desk Software jnicou Linux - Networking 1 08-29-2005 02:54 AM
Help Desk Software jgaraas Linux - Software 3 05-19-2003 12:32 PM

LinuxQuestions.org > Forums > Linux Forums > Linux - Software

All times are GMT -5. The time now is 09:11 AM.

Contact Us - Advertising Info - Rules - Privacy - LQ Merchandise - Donations - Contributing Member - LQ Sitemap -
Main Menu
Advertisement
My LQ
Write for LQ
LinuxQuestions.org is looking for people interested in writing Editorials, Articles, Reviews, and more. If you'd like to contribute content, let us know.
Main Menu
Syndicate
RSS1  Latest Threads
RSS1  LQ News
Twitter: @linuxquestions
Open Source Consulting | Domain Registration