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Old 05-04-2009, 08:14 PM   #1
3vra
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Help Desk Software


Can anyone recommend any software that can aid in setting up a technical support help desk.
 
Old 05-04-2009, 08:21 PM   #2
custangro
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Quote:
Originally Posted by 3vra View Post
Can anyone recommend any software that can aid in setting up a technical support help desk.
I use eticket and I HIGHLY recommend it!

http://www.eticketsupport.com/

-C
 
Old 05-04-2009, 08:43 PM   #3
3vra
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Quote:
Originally Posted by custangro View Post
I use eticket and I HIGHLY recommend it!

http://www.eticketsupport.com/

-C
what are some key functionalities?
 
Old 05-04-2009, 09:20 PM   #4
custangro
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Originally Posted by 3vra View Post
what are some key functionalities?
It lists them on their site...

http://www.eticketsupport.com/features.html


-C
 
Old 05-05-2009, 08:44 AM   #5
farslayer
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I use OTRS and it's been working great for me..

Screenshots, features and Demo at the website.
http://otrs.org/


RT - Request Tracker is supposed to be one of the best (most configurable, adaptable) Open Source ticketing systems, but it is a bit more difficult to get setup and running, imho.
http://bestpractical.com/rt/

Last edited by farslayer; 05-05-2009 at 08:47 AM.
 
Old 06-02-2009, 05:50 PM   #6
3vra
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Thank you guys for you posts.I had a lot to choose from and all your recommendations are appreciated
 
  


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