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at work. Version 3 is in the pipeline and we are hoping it will be released soon so we can start using it rather than upgrading (although they will include upgrade tools).
It is very easy to set up and works with sendmail, apache and mysql with minimal changes.
Best of all its FREE!
Quote:
RT is an industrial-grade ticketing system. It lets a group of people intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
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