Dell Bluetooth keyboard, keep getting 'Page Timeout'

geffroi · 10-02-2016, 03:39 PM

I recently got a Dell bluetooth keyboard, and I haven't had any luck with getting it to connect. I've tried with both the Blueman manager and with the process recommended here (https://forums.linuxmint.com/viewtopic.php?t=125166) and either way I get basically the same results with hcidump.

Here's what I get from Blueman:

HCI sniffer - Bluetooth packet analyzer ver 5.37
device: hci0 snap_len: 1500 filter: 0xffffffffffffffff
2016-03-06 12:07:42.634413 < HCI Command: Create Connection (0x01|0x0005) plen 13
bdaddr 00:07:61:B1:5E:97 ptype 0xcc18 rswitch 0x01 clkoffset 0x0000
Packet type: DM1 DM3 DM5 DH1 DH3 DH5
2016-03-06 12:07:42.647646 > HCI Event: Command Status (0x0f) plen 4
Create Connection (0x01|0x0005) status 0x00 ncmd 1
2016-03-06 12:07:47.769619 > HCI Event: Connect Complete (0x03) plen 11
status 0x04 handle 0 bdaddr 00:07:61:B1:5E:97 type ACL encrypt 0x00
Error: Page Timeout

And here's what I get when I try from the command line:

HCI sniffer - Bluetooth packet analyzer ver 5.37
device: hci0 snap_len: 1500 filter: 0xffffffffffffffff
2016-03-06 12:10:16.007020 < HCI Command: Inquiry (0x01|0x0001) plen 5
lap 0x9e8b33 len 8 num 0
2016-03-06 12:10:16.008602 > HCI Event: Command Status (0x0f) plen 4
Inquiry (0x01|0x0001) status 0x00 ncmd 1
2016-03-06 12:10:26.251518 > HCI Event: Inquiry Complete (0x01) plen 1
status 0x00
2016-03-06 12:11:32.579945 < HCI Command: Create Connection (0x01|0x0005) plen 13
bdaddr 00:07:61:B1:5E:97 ptype 0xcc18 rswitch 0x01 clkoffset 0x0000
Packet type: DM1 DM3 DM5 DH1 DH3 DH5
2016-03-06 12:11:32.593057 > HCI Event: Command Status (0x0f) plen 4
Create Connection (0x01|0x0005) status 0x00 ncmd 1
2016-03-06 12:11:37.715087 > HCI Event: Connect Complete (0x03) plen 11
status 0x04 handle 0 bdaddr 00:07:61:B1:5E:97 type ACL encrypt 0x00
Error: Page Timeout

I'm running Mint 17.1, MATE 1.8.1, kernel is 3.13.0-39-generic.

Halp?

dave67 · 10-02-2016, 10:01 PM

What bluetooth device is this USB? I ask because I have one I purchased and I know that the firmware that is needed to be able to use headphones is not installed. I found a post on the companies web site how to fix this. But if this is not the same device this will not work for you.

Please post back the output of

lsusb and lspci

geffroi · 10-03-2016, 02:10 PM

lsusb:

Quote:

Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 04f2:b446 Chicony Electronics Co., Ltd
Bus 001 Device 004: ID 0930:0227 Toshiba Corp.
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 006: ID 413c:2010 Dell Computer Corp. Keyboard
Bus 003 Device 005: ID 413c:1003 Dell Computer Corp. Keyboard Hub
Bus 003 Device 004: ID 058f:9254 Alcor Micro Corp. Hub
Bus 003 Device 003: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)
Bus 003 Device 002: ID 04d9:a01d Holtek Semiconductor, Inc.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

lspci:

Quote:

00:00.0 Host bridge: Intel Corporation 3rd Gen Core processor DRAM Controller (rev 09)
00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)
00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller (rev 04)
00:16.0 Communication controller: Intel Corporation 7 Series/C210 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 1 (rev c4)
00:1c.1 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 2 (rev c4)
00:1c.3 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 4 (rev c4)
00:1d.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation HM76 Express Chipset LPC Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation 7 Series Chipset Family 6-port SATA Controller [AHCI mode] (rev 04)
00:1f.3 SMBus: Intel Corporation 7 Series/C210 Series Chipset Family SMBus Controller (rev 04)
01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller (rev 07)
02:00.0 Network controller: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter (rev 01)
03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5229 PCI Express Card Reader (rev 01)

Thank you!

dave67 · 10-07-2016, 04:18 PM

I just do not see any USB bluetooth hardware listed was it connected?

I may have thought in my head and not posted this. With the usb connected
please post the output of

Sudo lspci -v

This will give more information than lspci like drivers loaded etc. I should have asked for this the first time i must have been sleepy.