scanner just stopped working with Linux Mint

loshakova · 04-13-2012, 04:08 PM

The 1660 scanner is working again since I did the second system update a couple of days ago. The Workforce 660 scanner has not worked since I switched to Linux (although the printer, fax, & copier features work fine). Theoretically, they're both supposed to work with the same iscan package -- I just checked again to make sure, and the package you told me to download is listed for both scanners.

I did not restart my computer after running /.config, so I'll go do that now.

Satyaveer Arya · 04-13-2012, 04:21 PM

Please post the output of dpkg -l | grep sane command.

loshakova · 04-13-2012, 06:14 PM

I restarted my computer. Iscan is still not available in software manager or package manager. Simple Scan still runs my 1600. When I looked in preferences, the only scanner option listed is Epson GT-8300. It appears that the Windows driver is the same for the 1660 and the GT-8300.

Just out of curiosity, I just tried to run XSane again. It still does not recognize either of my scanners. Very strange.

Satyaveer Arya · 04-13-2012, 06:18 PM

It could be the problem of OS that it is not detecting your Epson Workforce 600 Scanner. Did you update your OS?
Unanswered question - Post no. 47. Please!

Satyaveer Arya · 04-13-2012, 06:24 PM

Now you have restarted your system. Do one thing, open a terminal in graphical mode and type iscan and what's the output or error you get, post that also.

loshakova · 04-13-2012, 07:24 PM

Error message:

Could not send the command to scanner.
Check the scanner's status.

Satyaveer Arya · 04-13-2012, 08:10 PM

Still unanswered question of post no. 47.

loshakova · 04-13-2012, 09:14 PM

Sorry, I missed that post.

Here are the results:

ii libsane 1.0.20-13ubuntu2 API library for scanners
ii libsane-dev 1.0.20-13ubuntu2 API development library for scanners [develo
ii sane 1.0.14-9 scanner graphical frontends
ii sane-utils 1.0.20-13ubuntu2 API library for scanners -- utilities
ii xsane 0.996-2ubuntu3 featureful graphical frontend for SANE (Scan
ii xsane-common 0.996-2ubuntu3 featureful graphical frontend for SANE (Scan

mustali · 04-14-2012, 12:46 PM

Hi,

I am posting here because I have a similar issue but not with the same printer.

The scanner (Workforce 520) had been working just fine since I first installed Linux Mint 11. It was simply plug-n-play with no extra drivers necessary.

But now the scanner is no longer detected. Simple Scan displays 'No scanners detected' after starting up. The USB cable is ok because printer works. I know the scanner works too because it works fine in my XP virtual machine. I suspect the malfunction has something to do with the system updates. The system is updated with the latest packages.

Code:

dad@dc7600 ~ $ sane-find-scanner 

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x04b8, product=0x085f) at libusb:001:004

Code:

[ 1320.480056] usb 1-5: reset high speed USB device using ehci_hcd and address 4
[ 1320.620436] usblp0: USB Bidirectional printer dev 4 if 1 alt 0 proto 2 vid 0x04B8 pid 0x085F

Any help would be appreciated.

Thanks.

Satyaveer Arya · 04-15-2012, 03:20 PM

loshakova,

You please also go through this guide, http://support.epson.ru/upload/libra...nner_linux.pdf

loshakova · 04-15-2012, 05:08 PM

Thank you. That is the guide I have been following that has not been working. Are you trying to direct me to a specific page?

Satyaveer Arya · 04-15-2012, 05:59 PM

Quote:

Are you trying to direct me to a specific page?

Not exactly trying to direct you to a specific page but trying to solve the problem.

loshakova · 04-15-2012, 07:41 PM

Thank you.

I started working my way through the manual again. This time, when I ran

$ sane-find-scanner

There were two scanners listed in the results:

found USB scanner (vendor=0x04b8 [EPSON], product=0x011e [EPSON Scanner]) at libusb:001:007
found USB scanner (vendor=0x04b8, product=0x0847) at libusb:001:005

product=0x011e is the Perfection 1660 Photo
product=0x0847 is the Workforce 600.

In the process of verifying this, I found this thread on fedoraforum.org. In post #2, I found the following notes from someone who got iscan to work:

1) downloaded and installed iscan from http://www.epkowa.co.jp/english/linux_e/index.html
2) modified epkowa.conf to include the following lines
usb /dev/usb/scanner0
usb 0x04b8 0x011e
I also commented out the SCSI Epson line
3) modified epson.conf to include the following lines
usb 0x04b8 0x011e
again I commented out the SCSI Epson line

Can you tell me how to open the files mentioned in steps 2 and 3? I could add both scanners manually. This could be what is still missing.

best regards
loshakova

Satyaveer Arya · 04-16-2012, 03:05 AM

Quote:

product=0x011e is the Perfection 1660 Photo
product=0x0847 is the Workforce 600.

Did you connect both the scanners on same machine? And which Linux Mint OS version is this on which you have connected both the scanners?

Well, to open both the files mentioned in your last post in steps 2 & 3, you first do this-

Code:

# locate epkowa.conf

and same for epson.conf file also.

If the system doesn't find both the files, then run this command first updatedb and then again try to locate both the files. It will show you the path of both the files and then you can open both the files from those paths.

loshakova · 04-16-2012, 01:31 PM

Yes, both scanners are plugged into my computer. This worked in Windows, but so far I have only been able to get one scanner running at a time in Linux.

Linux 9 (with recent updates) runs the 1600 but not the Workforce 600.
Linux 12 (booted from disk) runs the Workforce 600 but not the 1600.

I was able to find both .conf files, but when I opened them, I found that they were both example files -- ie, they have instructions for how to do the edits I am trying to do, but they are not the place to do them.