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I am on Verizon w/Westell modem and I went through hell trying to get RH connected(running slack now). For me thay use dhcp not pppoe. Verizon tech support was no help either, as soon as they heard "Linux" I think the vertigo set in.
This is what I has to do.
From windows run "ipconfig /all" - without qoutes.
write down all information i.e. IP address,Subnetmask, Default Gateway...
boot into RH and put in these values.