printer stopped working

Zero4 · 10-04-2012, 09:40 PM

Hi
I am using openSUSE 11.4, I also have a network printer(Zerox Phaser 3160)on my home network. Everything worked fine until Tuesday when i tried to print something and nothing happened. Here is the tail of my CUPS error log

Code:

D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[7]="CUPS_STATEDIR=/var/run/cups"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[8]="HOME=/var/spool/cups/tmp"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[10]="SERVER_ADMIN=root@linux-w6sx"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[11]="SOFTWARE=CUPS/1.4.6"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[12]="TMPDIR=/var/spool/cups/tmp"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[13]="USER=root"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[14]="CUPS_SERVER=/var/run/cups/cups.sock"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[15]="CUPS_ENCRYPTION=IfRequested"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[16]="IPP_PORT=631"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[17]="CHARSET=utf-8"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[18]="LANG=en_US.UTF-8"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[19]="PPD=/etc/cups/ppd/Phaser.ppd"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[20]="RIP_MAX_CACHE=8m"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[21]="CONTENT_TYPE=application/postscript"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[22]="DEVICE_URI=ipp://192.168.0.4"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[23]="PRINTER_INFO=Phaser 3160N Laser"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[24]="PRINTER_LOCATION="
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[25]="PRINTER=Phaser"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[26]="CUPS_FILETYPE=document"
D [03/Oct/2012:13:00:37 +0930] [Job 106] envp[27]="FINAL_CONTENT_TYPE=printer/Phaser"
D [03/Oct/2012:13:00:37 +0930] [Job 106] Started filter /usr/lib/cups/filter/pstops (PID 8772)
D [03/Oct/2012:13:00:37 +0930] [Job 106] Started filter /usr/lib/cups/filter/rastertosamsungspl (PID 8773)
D [03/Oct/2012:13:00:37 +0930] [Job 106] Started backend /usr/lib/cups/backend/ipp (PID 8774)
D [03/Oct/2012:13:00:37 +0930] [Job 106] Page = 612x792; 12,12 to 600,780
D [03/Oct/2012:13:00:37 +0930] [Job 106] slow_collate=0, slow_duplex=0, slow_order=0
D [03/Oct/2012:13:00:37 +0930] [Job 106] Before copy_comments - %!PS-Adobe-3.0
D [03/Oct/2012:13:00:37 +0930] [Job 106] %!PS-Adobe-3.0
D [03/Oct/2012:13:00:37 +0930] [Job 106] %%Creator: PScript5.dll Version 5.2.2
D [03/Oct/2012:13:00:37 +0930] [Job 106] %%Title: Narrated Lecture - RULA.pdf
D [03/Oct/2012:13:00:37 +0930] [Job 106] %%LanguageLevel: 2
D [03/Oct/2012:13:00:37 +0930] [Job 106] %%DocumentSuppliedResources: (atend)
D [03/Oct/2012:13:00:37 +0930] [Job 106] %%DocumentMedia: plain 612 792 0 () ()
D [03/Oct/2012:13:00:37 +0930] [Job 106] %%BoundingBox: 0 0 612 792
D [03/Oct/2012:13:00:37 +0930] [Job 106] %%Pages: 12
D [03/Oct/2012:13:00:37 +0930] [Job 106] %%EndComments
D [03/Oct/2012:13:00:37 +0930] [Job 106] Before copy_prolog - %%BeginDefaults
D [03/Oct/2012:13:00:37 +0930] [Job 106] Before copy_setup - %%BeginSetup
D [03/Oct/2012:13:00:37 +0930] [Job 106] STATE: +connecting-to-device
D [03/Oct/2012:13:00:37 +0930] [Job 106] Looking up "192.168.0.4"...
D [03/Oct/2012:13:00:37 +0930] [Job 106] Copying print data...
D [03/Oct/2012:13:00:37 +0930] [Job 106] backendRunLoop(print_fd=-1, device_fd=6, snmp_fd=5, addr=0x7fbe9b2b3928, use_bc=0, side_cb=0x7fbe9b0a7bf0)
D [03/Oct/2012:13:00:37 +0930] [Job 106] GPL Ghostscript  9.00: Unrecoverable error, exit code 1
D [03/Oct/2012:13:00:37 +0930] [Job 106] Set job-printer-state-message to "Failed to load the PPM image", current level=ERROR
D [03/Oct/2012:13:00:37 +0930] [Job 106] Backend returned status 1 (failed)
D [03/Oct/2012:13:00:37 +0930] [Job 106] Printer stopped due to backend errors; please consult the error_log file for details.
D [03/Oct/2012:13:00:37 +0930] [Job 106] End of messages
D [03/Oct/2012:13:00:37 +0930] [Job 106] printer-state=5(stopped)
D [03/Oct/2012:13:00:37 +0930] [Job 106] printer-state-message="Empty print file!"
D [03/Oct/2012:13:00:37 +0930] [Job 106] printer-state-reasons=paused
E [03/Oct/2012:13:04:13 +0930] Returning HTTP Forbidden for CUPS-Reject-Jobs (ipp://localhost:631/printers/Phaser) from localhost
E [03/Oct/2012:13:05:38 +0930] [Job 106] Stopping unresponsive job!

I think this line is the problem
E [03/Oct/2012:13:00:37 +0930] [Job 106] Failed to load the PPM image

The question is how do i fix it

As always thank in advance for your help

frankbell · 10-05-2012, 08:33 PM

Some more information might be useful.

Have you checked the printer's status in CUPS? deleted the offending job from CUPS and tried to print a test page from the computer? from the printer menu (assuming it offers that feature)? tried printing from another computer in the network, if there is one?

Zero4 · 10-09-2012, 08:30 PM

Thanks frankbell
I have already did what you suggest. It did print from another computer.
So i reinstalled it, seems to be working now.
Can't say wether the problem is solved.

frankbell · 10-10-2012, 07:46 PM

Good luck. Keep us posted.