HP printer stopped working

raphtor · 03-31-2011, 04:30 PM

Hi,
I have a shared lab printer that seemed to work fine till a week ago..it uses CUPS and I use ubuntu 10.04. All of a sudden, it stopped working for me. all the other users are using it. Funny thing is if i try to print a test page from CUPS, it prints and lists the user column as anonymous and jams till restarted again. If I try to print any other file after the test page, it shows

"Printer is now on-line."

Never installed a printer before so any help would be appreciated.

Thanks in advance.

frankbell · 03-31-2011, 07:13 PM

If it's a default Ubuntu installation, there's a good chance it has HPLIP installed. If you can't find it on the menu, try running hp-toolbox from the command line. If HPLIP is there, see whether its diagnostics give you some more detailed information about what's going on.