[SOLVED] apache index.pl not opening in browser

onthefritz · 04-13-2012, 02:42 PM

I have OTRS Help Desk installed on an Ubuntu 11.04 virtual machine (VMware). OTRS functions just fine, but to get to the web interface I have to open http://x.x.x.x/index.pl instead of just going to http://x.x.x.x. It's starting to drive me nuts. I even have DirectoryIndex index.pl in the otrs.conf file for apache. I'm starting to go out of my mind... lol

Apache logs don't give me much...

Code:

[Fri Apr 13 13:28:22 2012] [error] [client 10.100.135.127] Attempt to serve directory: /opt/otrs/bin/cgi-bin/

And syslog gives me nothing.

Here is the otrs.conf file located in /etc/apache2/sites-available (there is a link from sites-enabled)

Code:

ServerName *:80
<virtualHost *:80>
    ServerAdmin me@stuff.com
    DocumentRoot /

<Directory />
    Options FollowSymLinks
    AllowOverride None
</Directory>
# agent, admin and customer frontend
ScriptAlias / "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# activate this if you are using an Oracle database
#SetEnv ORACLE_HOME /path/to/your/oracle/
#SetEnv ORACLE_SID YOUR_SID
#SetEnv NLS_LANG AMERICAN_AMERICA.UTF8
#SetEnv NLS_DATE_FORMAT 'YYYY-MM-DD HH24:MI:SS'

# if mod_perl is used
<IfModule mod_perl.c>

    # load all otrs modules
    Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

    # Apache::Reload - Reload Perl Modules when Changed on Disk
    PerlModule Apache2::Reload
    PerlInitHandler Apache2::Reload
    PerlModule Apache2::RequestRec

    # set mod_perl2 options
    <Location />
#        ErrorDocument 403 /otrs/customer.pl
        ErrorDocument 403 /otrs/index.pl
        DirectoryIndex index.pl
        SetHandler  perl-script
    </Location>

   <LocationMatch /.*\.pl>
    Options +ExecCGI
    SetHandler cgi-script
    Order allow,deny
    Allow from all

    <IfModule mod_perl.c>
      SetHandler perl-script
      PerlHandler ModPerl::Registry
      PerlOptions +ParseHeaders
      PerlOptions +SetupEnv
    </IfModule>

  </LocationMatch>

</IfModule>

# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
    AllowOverride None
    Order allow,deny
    Allow from all
</Directory>

<IfModule mod_headers.c>
    <Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache">
        <FilesMatch "\.(css|CSS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>

    <Directory "/opt/otrs/var/httpd/htdocs/js/js-cache">
        <FilesMatch "\.(js|JS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>
</IfModule>

</VirtualHost>
# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 4000

ALB · 04-13-2012, 09:04 PM

Try putting that in your <Directory> setting rather than in <location>:

Code:

<Directory "/opt/otrs/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
    DirectoryIndex index.pl
</Directory>

onthefritz · 04-16-2012, 07:58 AM

That is what I tried a while a ago but I just tested it again and no go. The file permissions are correct, I just don't understand why it doesn't like it. The image attached is what I get when I try to go to the page.

OTF

onthefritz · 04-18-2012, 04:47 PM

Got it to work...

I had to remove this to get to a forbidden page instead of a 404.

Code:

<Location />
#        ErrorDocument 403 /otrs/customer.pl
        ErrorDocument 403 /otrs/index.pl
        DirectoryIndex index.pl
        SetHandler  perl-script
    </Location>

And

Code:

ScriptAlias / "/opt/otrs/bin/cgi-bin/"

I added ServerName and fixed Document Root to get around the forbidden. And we are good.

Code:

ServerName *:80

DocumentRoot /opt/otrs/bin/cgi-bin

Here is the fully functional config.

Code:

# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd.include.conf,v 1.25 2011/11/05 17:39:09 mb Exp $
# Last Modified 4/18/2012 by Me
# --
<VirtualHost *:80>
    ServerAdmin Stuff@me.moc
    ServerName *:80
    DocumentRoot /opt/otrs/bin/cgi-bin

<Directory /opt/otrs/bin/cgi-bin/>
    Options FollowSymLinks
    AllowOverride None
    DirectoryIndex index.pl
</Directory>
# agent, admin and customer frontend
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# if mod_perl is used
<IfModule mod_perl.c>

    # load all otrs modules
    Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

    # Apache::Reload - Reload Perl Modules when Changed on Disk
    PerlModule Apache2::Reload
    PerlInitHandler Apache2::Reload
    PerlModule Apache2::RequestRec

 # activate CGI/mod_perl for perl files
  <LocationMatch /.*\.pl>
    Options +ExecCGI
    SetHandler cgi-script
    Order allow,deny
    Allow from all

    <IfModule mod_perl.c>
      SetHandler perl-script
      PerlHandler ModPerl::Registry
      PerlOptions +ParseHeaders
      PerlOptions +SetupEnv
    </IfModule>

  </LocationMatch>

</IfModule>

# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
    AllowOverride None
    Order allow,deny
    Allow from all
</Directory>

<IfModule mod_headers.c>
    <Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache">
        <FilesMatch "\.(css|CSS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>

    <Directory "/opt/otrs/var/httpd/htdocs/js/js-cache">
        <FilesMatch "\.(js|JS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>
</IfModule>

</VirtualHost>
# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 4000

Server info:
Ubuntu 11.04
VMware Virtual Machine
512M of RAM
1CPU

now to setup customer and public virtual hosts.... mwahaha (I will post up the configs once I get everything working...

OTF