Touchpad not working in Linux Mint 17

mustardman350 · 08-11-2014, 07:24 PM

Hello,

I am running Linux Mint 17 live from a USB stick on a convertible laptop. The touchscreen and keyboards both work fine, but the touchpad doesn't work. It does work on Windows 8.1, the OS currently installed. I typed

dmesg|grep input

into a terminal, which gave me

input: ETPS/2 Elantech Touchpad as /decives/platform/i8042/serio4/input/input12

followed by several repeated lines of a number in brackets and

psmouse serio4: Touchpad at isa0060/serio4/input0 lost sync at byte 6

Any ideas how I can fix my touchpad? Thanks!

frankbell · 08-11-2014, 09:01 PM

What make/model computer?

Does the computer accept mouse input and, if so, does a known-good mouse work properly.

Also, is there a hardware key to toggle the touchpad? (I had a computer with such a key. It was one of the function keys. It had a little picture that looked like a rectangle with an arrow sticking in it; it was supposed to represent a finger on a touchpad, but, if you didn't know what it meant, you never would have figured it out).

mustardman350 · 08-11-2014, 09:17 PM

Hi Frank,

Thanks for your reply! It is an ASUS TP500L computer. I'm not sure what you mean by "accept mouse input," but it does register both the touchscreen and keyboard as input for the current boot as well as all of touchscreen, keyboard, and touchpad when I boot to Windows 8.1.

mustardman350 · 08-11-2014, 09:23 PM

Looks like the Linux boot also doesn't smell my network adapter. Newbie problems. Suggestions much appreciated! Thanks!

frankbell · 08-11-2014, 10:07 PM

Pardon my clumsy phrasing. By "accept mouse input," I meant, "Can you use a mouse with it and, if so, does the mouse work properly?" This will help determine whether the problem is a touchpad-only issue or something larger.

Regarding the network issue, running the command lspci in a terminal should tell you what type of ethernet and wireless chipsets you have; that information is essential to further troubleshooting that issue.

Have you tested the wired connection, or just the wireless? If not, test the wired connection before proceeding.

Once you have the chipset information, it might be a good idea to open a new thread specific to that issue.

mustardman350 · 08-13-2014, 04:28 PM

It works with a wired mouse. It also bears mentioning that everything works smoothly via VirtualBox. The Live USB stick was made with Rufus, and is formatted to FAT32.

Haven't gotten to try an Ethernet connection. It's not possible for me to give you a printout of what lspci gives me on the live boot, but it DID list the network adapter, with the number 03:00.0 before it. Thanks again for your help!

rokytnji · 08-13-2014, 07:26 PM

What is wanted is a lspci -knn readout from a terminal , after you boot up to a desktop.

mustardman350 · 09-05-2014, 04:29 PM

Hey guys. Here's my readout from lspci -knn.

00:00.0 Host bridge [0600]: Intel Corporation Haswell-ULT DRAM Controller [8086:0a04] (rev 0b)
Subsystem: ASUSTeK Computer Inc. Device [1043:16ad]
00:02.0 VGA compatible controller [0300]: Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 0b)
Subsystem: ASUSTeK Computer Inc. Device [1043:16ad]
Kernel driver in use: i915
00:03.0 Audio device [0403]: Intel Corporation Haswell-ULT HD Audio Controller [8086:0a0c] (rev 0b)
Subsystem: Intel Corporation Device [8086:2010]
Kernel driver in use: snd_hda_intel
00:14.0 USB controller [0c03]: Intel Corporation Lynx Point-LP USB xHCI HC [8086:9c31] (rev 04)
Subsystem: ASUSTeK Computer Inc. Device [1043:16ad]
Kernel driver in use: xhci_hcd
00:16.0 Communication controller [0780]: Intel Corporation Lynx Point-LP HECI #0 [8086:9c3a] (rev 04)
Subsystem: ASUSTeK Computer Inc. Device [1043:16ad]
Kernel driver in use: mei_me
00:1b.0 Audio device [0403]: Intel Corporation Lynx Point-LP HD Audio Controller [8086:9c20] (rev 04)
Subsystem: ASUSTeK Computer Inc. Device [1043:16ad]
Kernel driver in use: snd_hda_intel
00:1c.0 PCI bridge [0604]: Intel Corporation Lynx Point-LP PCI Express Root Port 1 [8086:9c10] (rev e4)
Kernel driver in use: pcieport
00:1c.2 PCI bridge [0604]: Intel Corporation Lynx Point-LP PCI Express Root Port 3 [8086:9c14] (rev e4)
Kernel driver in use: pcieport
00:1c.3 PCI bridge [0604]: Intel Corporation Lynx Point-LP PCI Express Root Port 4 [8086:9c16] (rev e4)
Kernel driver in use: pcieport
00:1d.0 USB controller [0c03]: Intel Corporation Lynx Point-LP USB EHCI #1 [8086:9c26] (rev 04)
Subsystem: ASUSTeK Computer Inc. Device [1043:16ad]
Kernel driver in use: ehci-pci
00:1f.0 ISA bridge [0601]: Intel Corporation Lynx Point-LP LPC Controller [8086:9c43] (rev 04)
Subsystem: ASUSTeK Computer Inc. Device [1043:16ad]
Kernel driver in use: lpc_ich
00:1f.2 SATA controller [0106]: Intel Corporation Lynx Point-LP SATA Controller 1 [AHCI mode] [8086:9c03] (rev 04)
Subsystem: ASUSTeK Computer Inc. Device [1043:16ad]
Kernel driver in use: ahci
00:1f.3 SMBus [0c05]: Intel Corporation Lynx Point-LP SMBus Controller [8086:9c22] (rev 04)
Subsystem: ASUSTeK Computer Inc. Device [1043:16ad]
02:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device [10ec:5287] (rev 01)
Subsystem: Realtek Semiconductor Co., Ltd. Device [10ec:5287]
Kernel driver in use: rtsx_pci
02:00.1 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 12)
Subsystem: Realtek Semiconductor Co., Ltd. Device [10ec:0123]
Kernel driver in use: r8169
03:00.0 Network controller [0280]: MEDIATEK Corp. MT7630e 802.11bgn Wireless Network Adapter [14c3:7630]
Subsystem: Foxconn International, Inc. Device [105b:e074]

The last item on the list is indeed my network adapter. What should my next step to troubleshoot be?

frankbell · 09-05-2014, 06:40 PM

This might help with the wireless:

http://askubuntu.com/questions/50471...11bgn-wireless

This appears to be a very new model. I can't find any complete specifications for it in a websearch. I can't find anything in the lspci output that refers to a mouse or pointing device.

Try this and see what it tells you about your pointing devices:

Code:

dmesg | grep mouse && dmesg | grep pad

Just for a sample, here's what I get:

Code:

 $ dmesg | grep mouse && dmesg | grep pad
[    0.919578] mousedev: PS/2 mouse device common for all mice
[    2.043716] psmouse serio1: elantech: assuming hardware version 3 (with firmware version 0x550f00)
[    2.066876] psmouse serio1: elantech: Synaptics capabilities query result 0x79, 0x15, 0x0c.
[    2.176031] input: ETPS/2 Elantech Touchpad as /devices/platform/i8042/serio1/input/input6

motrengaw · 10-18-2014, 09:57 AM

I am having the same problems with the same machine, installing Mint 17 from a USB stick. Did you find a resolution, or give up? If resolved could you post the solution, or any further diagnostic tips. Thanks!

cliven · 11-07-2014, 02:44 PM

Hi, I am a Newbie and I had similar touchpad problem with my Novatech nSpire N1735 and could only use a mouse. I kept searching and at last I found what I was looking for in the Forum to get the touchpad working. It worked for me, maybe it will work for you.

To get the touchpad working:

http://forums.linuxmint.com/viewtopi...gnised#p919748

BUT to follow the instructions I also needed to get root privileges and found how to do this at:

http://forums.linuxmint.com/viewtopi...iliges#p754788

I am very grateful to 'Buzzsaw' and 'cecar' for posting the information and helping to solve my problem too.

cliven

Walacky · 11-30-2014, 11:30 AM

Hello Frank,

I use Linux Mint 17 KDE on an old Compaq Presario CQ61 laptop.

There is a mechanical on/off button for the touchpad between the keyboard and the touchpad. When I switch it on (because I don't want use mouse actually), the touchpad starts frequently switching on and off - automatically. The frequency is about 1 sec. I can stop it only by restarting the laptop.

What should I do for the adequate working?

Thanks,

Walacky

cliven · 12-01-2014, 04:43 AM

Hello,

Hope this may be of use.

I had the same problem running Mint 17 KDE on my new machine but found a solution in the Forum and posted it as follows:

Hi, I am a Newbie and I had similar touchpad problem with my Novatech nSpire N1735 and could only use a mouse. I kept searching and at last I found what I was looking for in the Forum to get the touchpad working. It worked for me, maybe it will work for you.

To get the touchpad working:

http://forums.linuxmint.com/viewtopi...gnised#p919748

BUT to follow the instructions I also needed to get root privileges and found how to do this at:

http://forums.linuxmint.com/viewtopi...iliges#p754788

I am very grateful to 'Buzzsaw' and 'cecar' for posting the information and helping to solve my problem too.

cliven

Walacky · 12-01-2014, 02:06 PM

Hello, cliven,

Sorry I forgot one important thing: earlier I used Mint13 and the touchpad worked very well.

I changed to Mint17 only because it seems my mobilnet modem mot supported by Mint13 but supported by Mint17.
But it is possible when I go back to the cabelnet at home I will change back to Mint13, and I try again to connect via mobilnet.

Then if I won"t have succes with it, I will try your suggession.

Regards:

Walacky

cliven · 12-01-2014, 02:49 PM

Hello Walacky,

Best of luck.

regards,

cliven