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Old 08-11-2014, 11:30 AM   #1
Registered: May 2007
Posts: 404

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Scanner suddenly stopped working.

I'm running Linux Mint 13, based on Ubuntu 12.04.

I have been using my scanner for years but suddenly it is no longer working. I'm not sure if it is a recent update that has broken it, but when I go into xsane (or any software) it says "no devices available".

I tried unplugging the scanner. Changing USB cords. Changing USB ports but it is the same result. I've run some CLI utilities:

> lsusb
Bus 001 Device 002: ID 8087:8008 Intel Corp. 
Bus 002 Device 002: ID 8087:8000 Intel Corp. 
Bus 003 Device 002: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse
Bus 003 Device 003: ID 045e:00b0 Microsoft Corp. Digital Media Pro Keyboard
Bus 003 Device 054: ID 04c5:11a2 Fujitsu, Ltd 
Bus 004 Device 005: ID 0bc2:5031 Seagate RSS LLC FreeAgent GoFlex USB 3.0
Bus 004 Device 008: ID 0bc2:ab34 Seagate RSS LLC 
Bus 003 Device 005: ID 0bda:0161 Realtek Semiconductor Corp. Mass Storage Device
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> sane-find-scanner

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x04c5, product=0x11a2) at libusb:003:054
found USB scanner (vendor=0x0bda, product=0x0161) at libusb:003:005
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.

  # You may want to run this program as root to find all devices. Once you
  # found the scanner devices, be sure to adjust access permissions as
  # necessary.
> scanimage -L
device `fujitsu:ScanSnap S1500:2938' is a FUJITSU ScanSnap S1500 scanner
It seems as though my system is recognizing the scanner but none of the software works. I normally scan within a VirtualBox machine using Adobe Acrobat Pro. It stopped working in there and I assumed it was a Vbox problem. But, the problem seems to be rooted in my linux machine and that is probably why the vbox is not working any more.

Can someone please help me get this working?
Old 08-11-2014, 11:32 AM   #2
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Registered: Aug 2006
Location: Detroit, MI
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First question. Are you Positive that the scanner has not broken?
Old 08-11-2014, 11:37 AM   #3
Registered: May 2007
Posts: 404

Original Poster
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No, I'm not positive. I have a 3 year old.

I will install it into my Windows machine and see what happens. I'll be back!
Old 08-11-2014, 12:46 PM   #4
Registered: May 2007
Posts: 404

Original Poster
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I have confirmed that the scanner is 100% operational. I installed it into my wifes Windows 7 machine without a problem.

So the issue is definitely Linux based. I think it might have been from some package update. But I have no clue which package would have caused the issue.
Old 11-16-2014, 06:57 PM   #5
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Might be Debian bug #738592. Disable xHCI in the BIOS.



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