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Old 09-19-2017, 11:25 AM   #1
Gregg Bell
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Email problems in Firefox using Xubuntu 16.04


I used to use Godaddy's email in Firefox all the time. Worked great. Totally functional. But now when I go to "reply" to an email, the loading wheel keeps rolling. (screenshot)I have disabled all add-ons and it still happens. When I call Godaddy customer service they say they can't re-create it on their end so it must be a Linux problem. Any ideas? Thanks.

BTW The Godaddy email works in Chrome but it is shaky.

And the Godaddy email program is called Workspace Webmail. (They have different versions available.)
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Last edited by Gregg Bell; 09-19-2017 at 11:27 AM. Reason: Added the bit about Chrome
 
Old 09-19-2017, 02:01 PM   #2
scasey
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I really can't imagine how a "Linux problem" c/would affect a single website (assuming that's the case).

If nothing has changed on your end, I'd suspect a 'net connectivity issue, which could be on your end (your ISP) or theirs...There could be a problem they can't see from inside their network. What do ping and traceroute tell you?
What is the IP of the post-login URL?
What does Chrome is "shaky" mean?

If you've made a change lately -- FF version, Xubunto upgrade, etc. -- please let us know what that was.
 
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Old 09-20-2017, 11:13 AM   #3
Gregg Bell
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Quote:
Originally Posted by scasey View Post
I really can't imagine how a "Linux problem" c/would affect a single website (assuming that's the case).

If nothing has changed on your end, I'd suspect a 'net connectivity issue, which could be on your end (your ISP) or theirs...There could be a problem they can't see from inside their network. What do ping and traceroute tell you?
What is the IP of the post-login URL?
What does Chrome is "shaky" mean?

If you've made a change lately -- FF version, Xubunto upgrade, etc. -- please let us know what that was.
Thanks, scasey, and sorry for the late reply. I spent all day getting out emails in "shaky" Chrome. Shaky means putting in links that don't show up on my end but are there (supposedly)on the receiver's end. And links (this one is amazing to me) getting changed (the recipient gets a different link than I sent--just an extra period in the link but enough to make it dysfunctional). Now Chrome's tech people's word is again the fault's on my end and 'these things' will happen when the browsers are not up to date, so I'm going to do a new post on that. And sorry, but I don't know what ping and traceroute are or the post-login URL are. I'm under a lot of time pressure lately with getting those emails out. And I do Xubuntu upgrades about once a week. (I just did one now and there was nothing to be upgraded but a bunch of stuff to be removed, so maybe that was it too.) That's the only change. I'm hoping the upgrade or the browser thing might be the issue. (Start with the simple and then go to the more complex.) If not, then I will explore ping etc.
 
Old 09-20-2017, 01:28 PM   #4
erik2282
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I know zilch about godaddy, but do you know if it happens to use Java? Firefox no longer supports Java and could be a possibility on why you're having troubles. Just a stab in the dark..
 
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Old 09-20-2017, 02:02 PM   #5
Gregg Bell
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Quote:
Originally Posted by erik2282 View Post
I know zilch about godaddy, but do you know if it happens to use Java? Firefox no longer supports Java and could be a possibility on why you're having troubles. Just a stab in the dark..
Thanks Erik. No, I don't know if godaddy uses Java. And I've found what's causing some of the problems on Chrome anyway: emoticons. It's like whenever I get a black diamond with a question mark in it, I can't reply to the email. https://en.wikipedia.org/wiki/Specials_(Unicode_block)
 
  


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