hi i have a call server which we used to call .. but today when i pinged my provider end ip its showing 100 % loss. but google is pinging fine. only provider is not pinging.

error: 4 packets transmitted, 0 received, 100% packet loss, time 3002ms

any idea where is the issue. let me know asap please.


thanks in advance..

Eliminate stuff.

Can you ping the provider? Ring them and complain. If you use nslookup or dig to get a provider ip, and whois to see the entry, you should be able to see the provider's IP range.

I would point out that this is pretty basic stuff and if you don't have linux skills and have to maintain linux stuff, you would do well to acquire linux training or teach yourself.

"google is pinging fine"

Does that mean you can ping Google without an issue or does it mean something at Google can ping the system in question without an issue?

Did you run a traceroute to the system to see how many hops it makes before it stops?

Did you successfully "ping" it in the past? Many things on the internet allow for connections to specific ports but don't allow ICMP (ping) packets.

When you say you "called" it in the past exactly what do you mean? How did you "call" it?

If a specific port is used for the usual connection you can use NetCat (nc) to test access.
e.g. If you knew it allowed port 443 in the past you could run "nc -vw2 <host> 443" (specifying host name or IP for host).
That would try to connect on TCP port 443 and wait 2 seconds before dropping. It would tell you if it succeeded or not.

Ping is a poor test.

Are you saying that ping by name or ping by ip is an issue?