Problem with installation POP_OS 20.04LTS on Acer Aspire 3 from USB

ppahljina · 05-29-2020, 02:50 AM

Hi!

I've recently purchased Acer Aspire 3 with AMD A4 9120e processor, Radeon R3 Graphics, 4GB RAM, 256GB SSD with Endless preinstalled. I have disabled secure boot and managed to start POP_OS installation process from USB drive, and everything works fine until I get to this step;

https://imgur.com/PqXqFGR

at which point, whatever I choose - there is no drive to select from;

https://imgur.com/9jKZphL

also, if I choose Custom;

https://imgur.com/YCQm7bm

I get this message:

https://imgur.com/4Fd5C3s

https://imgur.com/YVtia24

I'd be grateful if there is someone who can help with this

ppahljina · 05-30-2020, 02:18 AM

Some more info;

This is the laptop I'm talking about: https://www.acer.com/datasheets/2019...HE8EX.00J.html

I have managed to get Windows 10 on it, and update BIOS. However, still when I try to install Ubuntu there is no option to select drive/partition. It's like installer is not recognizing there is ssd in the laptop.

yancek · 05-30-2020, 07:11 AM

You haven't indicated what happens when you click on the Modify partitions tab in the lower left of the Custom Install option??
You have posted an image of GParted but only showing the usb from which you are installing. When you click the down arrow to the right of /dev/sda in the upper right of the window, do you see your other drive? The image you posted has 2 terminal outputs and the one which appears to show what you get when you click Custom install is not visible?

ppahljina · 05-30-2020, 08:08 AM

Quote:

When you click the down arrow to the right of /dev/sda in the upper right of the window, do you see your other drive?

No, thats the problem. The only drive I see is the USB stick I'm installing from.

ppahljina · 05-30-2020, 08:51 AM

Here, same problem with Linux Mint. No matter the distribution, there is no disk detected other than the USB flash drive.

https://imgur.com/QZEv3Dn

ondoho · 05-31-2020, 03:11 AM

Try with a couple more live distros, also Manjaro.
If none of them are able to see any internal disks I'd say the problem is with your computer.

BTW, what is "Endless preinstalled"?

ppahljina · 05-31-2020, 06:22 AM

Tried Manjaro - I just get blank screen when starting the boot from USB installer. Tried Debian - it doesn't recognize hard disk as well.

https://imgur.com/BmUbSPx