aoa
will u tell which linux u r using and which version ,kernel??
and how in rh use the kppp dialler to configure the external modem but firstly check is ur serial port is maped to com 1o or com 2 or com 3 or com4 com1 =tty///s1 in linux
com2 =ttyS1
\and so on
kppp is the best to configure the modem in rh ....well configuring the erternal modem is the most easiest modem configfuration in rh
then u change the /dev/ttyS? query modem and look at the modem lights
another potion is to use the minicom
or modemtools
good luck
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