[SOLVED] Fujitsu fi-5120c scanner Error during device IO

jacko203 · 12-03-2021, 12:41 PM

Hi! I'd be grateful for any guidance.

I'm trying to use a Fujitsu fi-5120c scanner.
It connects OK and scanimage -L shows it.

Scanning individual pages with default settings often (not always) works as expected with correct image, but sometimes throws an error as below.

However, every 2nd / 3rd page will return a half completed scan in simple-scan and an IO error (see below).

Then scanner does not show up in scanimage -L until a USB unplug/replug, but does show with lsusb.

Arch 5.15.5-arch1-1
SANE version 1.0.32

I've not adjusted the fujitsu.conf in sane.d so the file is as default (below).

Quote:

[18:25:04.835304] [fujitsu] stat: read 13 bytes, retVal 0
[18:25:04.835310] [fujitsu] do_usb_cmd: finish
[18:25:04.835316] [fujitsu] read_from_scanner: got GOOD/EOF, returning GOOD
[18:25:04.835322] [fujitsu] read_from_scanner: read 63750 bytes
[18:25:04.835327] [fujitsu] copy_buffer: start
[18:25:04.835409] [fujitsu] copy_buffer: finish
[18:25:04.835416] [fujitsu] read_from_scanner: finish
[18:25:04.835422] [fujitsu] read_from_buffer: start
[18:25:04.835428] [fujitsu] read_from_buffer: si:0 re:63750 ml:17851 by:17851
[18:25:04.835434] [fujitsu] read_from_buffer: img to:2103750 rx:892500 tx:828750
[18:25:04.835440] [fujitsu] read_from_buffer: buf to:65536 rx:63750 tx:0
[18:25:04.835451] [fujitsu] read_from_buffer: finish
[18:25:04.835457] [fujitsu] check_for_cancel: start 1 0
[18:25:04.835462] [fujitsu] check_for_cancel: finish 0
[18:25:04.835468] [fujitsu] sane_read: finish 0
[18:25:04.835543] [fujitsu] sane_read: start
[18:25:04.835548] [fujitsu] read_from_scanner: start 0
[18:25:04.835562] [fujitsu] read_from_scanner: si:0 re:1211250 bs:65536 by:0 av:1786
[18:25:04.835569] [fujitsu] read_from_scanner: img to:2103750 rx:892500 tx:846601 li:700
[18:25:04.835574] [fujitsu] read_from_scanner: buf to:65536 rx:63750 tx:17851
[18:25:04.835579] [fujitsu] read_from_scanner: no bytes this pass
[18:25:04.835583] [fujitsu] read_from_buffer: start
[18:25:04.835588] [fujitsu] read_from_buffer: si:0 re:45899 ml:19125 by:19125
[18:25:04.835593] [fujitsu] read_from_buffer: img to:2103750 rx:892500 tx:846601
[18:25:04.835597] [fujitsu] read_from_buffer: buf to:65536 rx:63750 tx:17851
[18:25:04.835605] [fujitsu] read_from_buffer: finish
[18:25:04.835610] [fujitsu] check_for_cancel: start 1 0
[18:25:04.835614] [fujitsu] check_for_cancel: finish 0
[18:25:04.835619] [fujitsu] sane_read: finish 0
[18:25:04.835673] [fujitsu] sane_read: start
[18:25:04.835679] [fujitsu] read_from_scanner: start 0
[18:25:04.835684] [fujitsu] read_from_scanner: si:0 re:1211250 bs:65536 by:0 av:1786
[18:25:04.835690] [fujitsu] read_from_scanner: img to:2103750 rx:892500 tx:865726 li:700
[18:25:04.835695] [fujitsu] read_from_scanner: buf to:65536 rx:63750 tx:36976
[18:25:04.835702] [fujitsu] read_from_scanner: no bytes this pass
[18:25:04.835706] [fujitsu] read_from_buffer: start
[18:25:04.835711] [fujitsu] read_from_buffer: si:0 re:26774 ml:19125 by:19125
[18:25:04.835717] [fujitsu] read_from_buffer: img to:2103750 rx:892500 tx:865726
[18:25:04.835722] [fujitsu] read_from_buffer: buf to:65536 rx:63750 tx:36976
[18:25:04.835730] [fujitsu] read_from_buffer: finish
[18:25:04.835736] [fujitsu] check_for_cancel: start 1 0
[18:25:04.835742] [fujitsu] check_for_cancel: finish 0
[18:25:04.835747] [fujitsu] sane_read: finish 0
[18:25:04.835797] [fujitsu] sane_read: start
[18:25:04.835803] [fujitsu] read_from_scanner: start 0
[18:25:04.835810] [fujitsu] read_from_scanner: si:0 re:1211250 bs:65536 by:0 av:1786
[18:25:04.835815] [fujitsu] read_from_scanner: img to:2103750 rx:892500 tx:884851 li:700
[18:25:04.835821] [fujitsu] read_from_scanner: buf to:65536 rx:63750 tx:56101
[18:25:04.835826] [fujitsu] read_from_scanner: no bytes this pass
[18:25:04.835831] [fujitsu] read_from_buffer: start
[18:25:04.835836] [fujitsu] read_from_buffer: si:0 re:7649 ml:19125 by:7649
[18:25:04.835841] [fujitsu] read_from_buffer: img to:2103750 rx:892500 tx:884851
[18:25:04.835847] [fujitsu] read_from_buffer: buf to:65536 rx:63750 tx:56101
[18:25:04.835853] [fujitsu] read_from_buffer: finish
[18:25:04.835859] [fujitsu] sane_read: reset buffers
[18:25:04.835864] [fujitsu] check_for_cancel: start 1 0
[18:25:04.835869] [fujitsu] check_for_cancel: finish 0
[18:25:04.835875] [fujitsu] sane_read: finish 0
[18:25:04.835900] [fujitsu] sane_read: start
[18:25:04.835906] [fujitsu] read_from_scanner: start 0
[18:25:04.835911] [fujitsu] read_from_scanner: si:0 re:1211250 bs:65536 by:63750 av:65536
[18:25:04.835983] [fujitsu] read_from_scanner: img to:2103750 rx:892500 tx:892500 li:700
[18:25:04.835990] [fujitsu] read_from_scanner: buf to:65536 rx:0 tx:0
[18:25:04.835997] [fujitsu] do_usb_cmd: start
[18:25:04.836012] [fujitsu] cmd: writing 31 bytes, timeout 30000
[18:25:04.836017] [fujitsu] cmd: >>
[18:25:04.836024] [fujitsu] 000: 43 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C...............
[18:25:04.836031] [fujitsu] 010: 00 00 00 28 00 00 00 00 00 00 f9 06 00 00 00 ...(...........
[18:25:04.836066] [fujitsu] cmd: wrote 31 bytes, retVal 0
[18:25:04.836075] [fujitsu] in: reading 63750 bytes, timeout 30000
[18:25:10.028161] [fujitsu] in: retVal 9
[18:25:10.028182] [fujitsu] in: return error 'Error during device I/O'
[18:25:10.028187] [fujitsu] read_from_scanner: error reading data block status = 9
[18:25:10.028191] [fujitsu] read_from_scanner: read 0 bytes
[18:25:10.028198] [fujitsu] read_from_scanner: finish
[18:25:10.028213] [fujitsu] sane_read: front returning 9
[18:25:10.028258] [fujitsu] sane_cancel: start
[18:25:10.028272] [fujitsu] sane_cancel: finish
[18:25:10.028278] [fujitsu] sane_close: start
[18:25:10.028292] [fujitsu] mode_select_buff: start
[18:25:10.028296] [fujitsu] mode_select_buff: unsupported
[18:25:10.028301] [fujitsu] disconnect_fd: start
[18:25:10.028306] [fujitsu] disconnecting usb device
[18:25:10.028340] [fujitsu] disconnect_fd: finish
[18:25:10.028345] [fujitsu] sane_close: finish
^C

/etc/sane.d/fujitsu.conf:

Quote:

option buffer-size 65536

# To search for all FUJITSU scsi devices
scsi FUJITSU

# To use a specific scsi device
#scsi /dev/sg1

# For Fujitsu scanners connected via USB on a known device (kernel driver):
#usb /dev/usb/scanner0

# For Fujitsu scanners connected via USB using vendor and device ids (libusb):
#usb VENDORID PRODUCTID

# NOTE: if you have to add your device here- please send the id and model
# to the author via email, so it can be included in next version. kitno455 at
# gmail dot com - with Fujitsu in the subject line

#fi-4x20C
usb 0x04c5 0x1041
usb 0x04c5 0x1042

#fi-4530C
usb 0x04c5 0x1078

#fi-5750C
usb 0x04c5 0x1095

#fi-5110eox/2
usb 0x04c5 0x1096

#fi-5110C
usb 0x04c5 0x1097

#fi-5650C
usb 0x04c5 0x10ad

#fi-4x20C2
usb 0x04c5 0x10ae
usb 0x04c5 0x10af

#fi-4340C
usb 0x04c5 0x10cf

#fi-5x20C
usb 0x04c5 0x10e0
usb 0x04c5 0x10e1

I don't really know where to go next with this - can anyone point me in the right direction?

Thanks

ferrari · 12-04-2021, 07:09 PM

Check if USB autosuspend (power management) is causing issues first...
https://askubuntu.com/questions/5514...ng-usb-scanner

jacko203 · 12-08-2021, 05:06 AM

Quote:

Originally Posted by ferrari

Check if USB autosuspend (power management) is causing issues first...
https://askubuntu.com/questions/5514...ng-usb-scanner

Thank you - tried this (no /etc/laptop-mode/ anyway).
Tried disabling USB autosuspend through udev rules as well, but don't think is enabled (udev change did nothing!).

Any other ideas?

Thanks!

jacko203 · 12-08-2021, 05:30 AM

I've switched the USB into what I presume is a USB 2 port (black) rather than the front case USB ports and the error appears to have gone...

Is this a driver issue then?

I'll keep testing

ferrari · 12-08-2021, 03:10 PM

Indeed, some SANE drivers do have issues with USB3 connectivity. I recall some users disabling the XHCI mode in the BIOS or inhibiting the low-level USB kernel driver. However, the pragmatic option is just to connect to a USB2 port (where possible). A bug report is the only way to get this fixed properly.