Best call centre support

stabu · 03-22-2004, 11:01 AM

I'm interested in finding out what distro people think has the most friendly and savvy technicians working on the call centre.

It's important because you usually have to pay for this. What experiences have people had?

trickykid · 03-22-2004, 11:10 AM

Call Center Support? I avoid those at all costs, unless its a customer service issue cause I got billed wrong. I've worked plenty of call center type jobs, I can say most don't know squat, read from scripts, etc.

MadTurki · 03-22-2004, 12:24 PM

The best support center you have is LQ man... Techs at those centers are just plain stupid working off of error codes telling you to do stuff you've already tried. Get what will work best for you and then rest in the trusty arms of the LQ community!

stabu · 03-22-2004, 02:04 PM

When I say call center support, I'm referring to telephone support also.

The issue is that one day when I have my own distro, it seems natural to charge for telephone tech support. But how good would it have to be?

Any people here paying for RH/Suse/Mdk support with comments?

BTW, sure, LQ would solve some probs, but if you're paying for support, well you'd try and squeeze more of them ...

arrruken · 03-22-2004, 03:05 PM

The only people I think would pay for tech support are enterprise users, and you better have some damn good support if you are trying to get any enterprise level customers.
-and I think Redhat and Suse have that market covered anyway