Response from Microsoft
11/5/2003 12:15:35 PM
Hello William,
Thank you for contacting Microsoft Customer Service.
My name is Hamid, and I understand that you are experiencing difficulties accessing using your Windows XP after installing the file from ASUS Motherboard website. I realize your concern regarding this issue. I am Customer Service Representative, not a Technical Support Professional and my objective is to guide you to the appropriate area so that you can receive support.
In order to process your request further I will need the following information:
* Exact and complete error message.
* Problem Description: (A description of the problem you’re seeing helps us better understand what support will best meet your needs.)
* Product Identification Number (PID) for Windows XP:
To locate the 20-digit Product Identification Number (PID) for Microsoft Windows XP, please use the following steps:
1. Right-click the My Computer icon on your desktop.
2. Click Properties.
3. The Product Identification Number (PID) will be located in the "Registered to" section.
If the letters OEM appear in your Product Identification Number, your computer manufacturer is your best option for any warranty or no-charge phone support. What hes saying is....theyve sold the rights for another computer company to sell XP...just a copy of it, and doesnt want to use MS resources on HELPING YOU... next reason
Original Equipment Manufacturers (OEMs) often modify and pre-install Microsoft software on their computers to ensure compatibility and to take full advantage of your computer’s hardware. This means the OEM has the expertise on how your Microsoft software works on your particular computer.
can i get some more reasons (lies) not to help me. The following is a cut/paste from EVERY tech support ive recieved. automated support, fill in the blank emails. WHERE ARE MY BULLETS??
The link below lists contact information for most computer manufacturers:
http://support.microsoft.com/default...en-us;oemphone
William, I hope your issue with Windows XP system gets resolved and I look forward for your reply to this e-mail as soon as possible.
You can provide any additional information or receive further assistance for your issue by submitting a response via the Web Response Web Form at:
https://webresponse.one.microsoft.co...istedlist.aspx
You will need to sign in with your Passport ID in order to submit the form. Have a great day.
Thank you for using Microsoft Product and Services, i dont know how to use another....monopoly??? (yet)
Hamid
Microsoft Online Customer Service Representative
"Build Customer Trust And Value By Providing A Quality Experience The First Time, Every Time." may i disembowl myself now, or later.
Delighting our Customers is our top Priority. (rage building!!!)
they couldnt answer a help question on a window gone awry because i have an OEM version!!! BASTARDS!!
to the original writer of this forum; these MANY incidents are only some of the steam behind my switch. its a window!!! i cant close it...god help me, i have no power over a notepad with windows?!?!?
Problem Description: i downloaded the file nf2v116_wxp from the asus motherboard website
http://www.asus.com/pub/ASUS/misc/ut...f2v116_wxp.zip
i noticed a little patch on my 18 inch flat monitor (1024\768@32 bit) which would go from white to light brown when my cursor would move over it. messing around with it, i tried to get rid of it and found out that it has a border, which i can stretch. so i stretched it out, maybe i could see more of it. it is a word pad/notepad document which is constantly being written to. i dont have much time left to write this email considering my ram is being consumed so fast. i havent even installed the zip file.
ill give you what i can and fast.
it shows up as gibberish in the wordpad, refreshes a new line of gibberish at around 5 lines per second, no idea how wide it is, but QUITE long for the vertical
right clicking yields some options; found view source code to show this;
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<!----
***** This file is automatically generated by Microsoft Windows *****
--------><HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=windows-1252"></HEAD>
<BODY
style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none"
bottomMargin=0 bgColor=#004e98 leftMargin=0 background="" topMargin=0
rightMargin=0>
<DIV much much more you dont want to see
i tried to find out even where this file was coming from, but cannot either. i saved the driver which i did not unzip to install on a separate partition of the same HD. i will be contacting asus with the same email. thank you.
please reach me via my email (where yet another microsoft virus is plaguing my email)