If root can use it and a user can't, then yeah, it's probably a permission problem. As i don't have a scanner, I don't know what device name it will have. You may already know, it'll be /dev/something. You can just change the permissions of the device to a global setting like 0666 which will work for anyone, or you can create a special group that can only use it, add yourself to that group, change ownership of the device (chown) and then change permissions (chmod) of the device to something like 660, which only allows root and the group to use the dev.
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