Dear all,

just wondering if someone could advise some good open source software for these requirements:

1. Support center
customers can submit issues(or tickets) to our support staff and support staff can process these issues on the web or via email.

2. Knowledge base
Multi languages support are required, and admin also can apply the access privilege to each account/group.

3. Document or File download (FTP?)
customers can download the software hotfix , patch, Presentation file or even upload their log files. Admin can control the access privilege easily.


is there any single open source software can meet these requirement at the same time?

please advise, Thanks in advance.

Hello,

Have a look at vTiger, it's more a CRM program but comes with a full working Support portal. Gives you the advantage of having all your customer information in one place along with trouble tickets and Knowledgebase.

Another one is eGroupware, which is a modular system, so you can in- or exclude whatever you want.

I'm sure a search in Google will come up with lots or links, or you can have a look at the SourceForge site.

Kind regards,

Eric