Bugzilla does not send emails for some reason.

linuxlover.chaitanya · 11-14-2011, 07:16 AM

Hello all,

We have an installation of bugzilla for bug reporting. For some reason it is not sending emails for any process done. I have checked the settings for email server used. But in vain. The server in itself is able to send the mails and is listening on the port. I checked with "mail" command and it is sending emails properly.
Changed the SMTP settings in bugzilla to "testing". This should save all the emails in "data/mailer.testing" file. But bugzilla is not saving the emails.
I do not understand what this means.

tronayne · 11-15-2011, 06:55 AM

Bugzilla likes to use sendmail, and does not require a lot of fiddling around and configuring things in most cases.

First, see if you've got sendmail running on the system Bugzilla resides on:

Code:

ps -ef | grep sendmail

and you should see something similar to this:

Code:

root      2074     1  0 Nov13 ?        00:00:02 sendmail: accepting connections       
smmsp     2077     1  0 Nov13 ?        00:00:00 sendmail: Queue runner@00:25:00 for /var/spool/clientmqueue

If you have that, can you open a terminal window and send mail to yourself?

Code:

mailx -s "A Test Message" you@where
This is a test message
Ctrl-D

A few seconds later you can enter mailx and you should see the message.

If the above doesn't work, neither will Bugzilla mail -- you may simply need to start the sendmail daemon on that server (look wherever you start daemons at boot).

Hope this helps some.

linuxlover.chaitanya · 11-16-2011, 12:06 AM

The issue resolved somehow without making any changes. Bugzilla has option either to use sendmail or SMTP. I use SMTP option on to use remote server for sending emails. The server is used by other applications as well. It was working fine. Anyhow, thanks for bothering. I did nothing to resolve. I guess there was no issue at our end.