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Old 08-18-2011, 02:09 PM   #1
ggirls
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Registered: Aug 2011
Posts: 6

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The problem found on maillog,please help.


Can someone help me read and explains the maillog below, It appears that the relay server pwn00110.hotpot.com is not accepting the mail relay from our MTA. Is it correct? then how to reslove?

Aug 12 14:05:25 hotman01 sendmail[5887]: p7C65OkJ005887: to=13245@hotpot.com, ctladdr=MonAgt (14442/14442), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=33499, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p7C65OcT005888 Message accepted for delivery)
Aug 12 14:05:27 hotman01 sendmail[5890]: STARTTLS=client, relay=pwn00110.hotpot.com., version=TLSv1/SSLv3, verify=FAIL, cipher=AES128-SHA, bits=128/128
Aug 12 14:05:33 hotman01 sendmail[5890]: p7C65OcT005888: to=<13245@hotpot.com>, delay=00:00:09, xdelay=00:00:08, mailer=esmtp, pri=123824, relay=pwn00110.hotpot.com. [163.11.28.96], dsn=5.0.0, stat=Service unavailable
Aug 12 14:05:33 hotman01 sendmail[5890]: p7C65OcT005888: to=<MonAgt@hotpot.com>, delay=00:00:09, mailer=local, pri=123824, dsn=5.1.1, stat=User unknown
Aug 12 14:05:33 hotman01 sendmail[5890]: p7C65OcT005888: p7C65XcT005890: postmaster notify: User unknown
Aug 12 14:05:33 hotman01 sendmail[5890]: p7C65XcT005890: to=root, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=35083, dsn=2.0.0, stat=Sent

Last edited by ggirls; 08-18-2011 at 02:10 PM.
 
Old 08-18-2011, 02:44 PM   #2
allwimb
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it seems that it doesn't find the user or something like that. But why do you still use sendmail ? why don't you use postfix ?

spring logout

Last edited by allwimb; 12-12-2011 at 06:45 AM.
 
Old 08-18-2011, 02:54 PM   #3
MensaWater
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Actually its saying the mail service isn't available at the server:
Quote:
pwn00110.hotpot.com. [163.11.28.96], dsn=5.0.0, stat=Service unavailable
If you do a dig for this host it returns nothing. If you do a dig for the mx (mail servers) at hotspot it gives different names.

dig pwn00110.hotspot.com

; <<>> DiG 9.7.0-P2-RedHat-9.7.0-5.P2.el6_0.1 <<>> pwn00110.hotspot.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 36640
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;pwn00110.hotspot.com. IN A

;; AUTHORITY SECTION:
hotspot.com. 10756 IN SOA ns1.dreamhost.com. hostmaster.dreamhost.com. 2009111100 15293 1800 1814400 857

;; Query time: 0 msec
;; SERVER: 10.0.4.51#53(10.0.4.51)
;; WHEN: Thu Aug 18 14:53:18 2011
;; MSG SIZE rcvd: 99

[root@atlbks01 ~]# dig -t mx hotspot.com

; <<>> DiG 9.7.0-P2-RedHat-9.7.0-5.P2.el6_0.1 <<>> -t mx hotspot.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 13231
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 2

;; QUESTION SECTION:
;hotspot.com. IN MX

;; ANSWER SECTION:
hotspot.com. 14372 IN MX 0 mx1.sub4.homie.mail.dreamhost.com.
hotspot.com. 14372 IN MX 0 mx2.sub4.homie.mail.dreamhost.com.

;; ADDITIONAL SECTION:
mx1.sub4.homie.mail.dreamhost.com. 14399 IN A 208.97.132.226
mx2.sub4.homie.mail.dreamhost.com. 14399 IN A 208.97.132.227

;; Query time: 108 msec
;; SERVER: 10.0.4.51#53(10.0.4.51)
;; WHEN: Thu Aug 18 14:53:22 2011
;; MSG SIZE rcvd: 127

P.S. Ignore the comment about using Postfix over Sendmail - that is not your issue but rather someone's personal preference.
 
Old 08-18-2011, 03:09 PM   #4
ggirls
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Registered: Aug 2011
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Quote:
Originally Posted by MensaWater View Post
Actually its saying the mail service isn't available at the server:


If you do a dig for this host it returns nothing. If you do a dig for the mx (mail servers) at hotspot it gives different names.

dig pwn00110.hotspot.com

; <<>> DiG 9.7.0-P2-RedHat-9.7.0-5.P2.el6_0.1 <<>> pwn00110.hotspot.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 36640
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;pwn00110.hotspot.com. IN A

;; AUTHORITY SECTION:
hotspot.com. 10756 IN SOA ns1.dreamhost.com. hostmaster.dreamhost.com. 2009111100 15293 1800 1814400 857

;; Query time: 0 msec
;; SERVER: 10.0.4.51#53(10.0.4.51)
;; WHEN: Thu Aug 18 14:53:18 2011
;; MSG SIZE rcvd: 99

[root@atlbks01 ~]# dig -t mx hotspot.com

; <<>> DiG 9.7.0-P2-RedHat-9.7.0-5.P2.el6_0.1 <<>> -t mx hotspot.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 13231
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 2

;; QUESTION SECTION:
;hotspot.com. IN MX

;; ANSWER SECTION:
hotspot.com. 14372 IN MX 0 mx1.sub4.homie.mail.dreamhost.com.
hotspot.com. 14372 IN MX 0 mx2.sub4.homie.mail.dreamhost.com.

;; ADDITIONAL SECTION:
mx1.sub4.homie.mail.dreamhost.com. 14399 IN A 208.97.132.226
mx2.sub4.homie.mail.dreamhost.com. 14399 IN A 208.97.132.227

;; Query time: 108 msec
;; SERVER: 10.0.4.51#53(10.0.4.51)
;; WHEN: Thu Aug 18 14:53:22 2011
;; MSG SIZE rcvd: 127

P.S. Ignore the comment about using Postfix over Sendmail - that is not your issue but rather someone's personal preference.
Thanks MensaWater. So I just to check and enable the mail service in the mx, in this case, it's pwn00110.hotspot.com. right?
 
Old 08-18-2011, 03:31 PM   #5
MensaWater
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Location: Atlanta Georgia USA
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Oops - In my prior post I did a dig -t mx for "hotSpot.com" but on reread realize it should be "hotpot.com" without the S.

Quote:
dig -t mx hotpot.com

; <<>> DiG 9.7.0-P2-RedHat-9.7.0-5.P2.el6_0.1 <<>> -t mx hotpot.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 47784
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;hotpot.com. IN MX

;; AUTHORITY SECTION:
hotpot.com. 60 IN SOA ns1.google.com. dns-admin.google.com. 1459661 21600 3600 1209600 300

;; Query time: 75 msec
;; SERVER: 10.0.4.51#53(10.0.4.51)
;; WHEN: Thu Aug 18 15:27:28 2011
;; MSG SIZE rcvd: 85
The above shows there is no mail server assigned to hotpot.com.

If you own hotpot.com then yes you need to create an MX record for it. However, MTAs like Sendmail (and Postfix) do lookups for MX records so I'm wondering how your sendmail found the name it did. Did you recently make changes to your DNS for this? What's in the /etc/resolv.conf on your sendmail server? If you do a dig @<server> -t mx hotpot.com from the server(s) specified in resolv.conf do you get an answer? This may be something you can only reach on internal DNS.
 
Old 08-18-2011, 05:42 PM   #6
ggirls
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Registered: Aug 2011
Posts: 6

Original Poster
Rep: Reputation: Disabled
Quote:
Originally Posted by MensaWater View Post
Oops - In my prior post I did a dig -t mx for "hotSpot.com" but on reread realize it should be "hotpot.com" without the S.

The above shows there is no mail server assigned to hotpot.com.

If you own hotpot.com then yes you need to create an MX record for it. However, MTAs like Sendmail (and Postfix) do lookups for MX records so I'm wondering how your sendmail found the name it did. Did you recently make changes to your DNS for this? What's in the /etc/resolv.conf on your sendmail server? If you do a dig @<server> -t mx hotpot.com from the server(s) specified in resolv.conf do you get an answer? This may be something you can only reach on internal DNS.
Sorry,my bad. I wrote the wrong domain. It should be corp.ds.hotpot.com, not hotpot.com. So the full error message is:
Aug 12 14:05:25 hotman01 sendmail[5887]: p7C65OkJ005887: to=13245@corp.ds.hotpot.com, ctladdr=MonAgt (14442/14442), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=33499, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p7C65OcT005888 Message accepted for delivery)
Aug 12 14:05:27 hotman01 sendmail[5890]: STARTTLS=client, relay=pwn00110.hotpot.com., version=TLSv1/SSLv3, verify=FAIL, cipher=AES128-SHA, bits=128/128
Aug 12 14:05:33 hotman01 sendmail[5890]: p7C65OcT005888: to=<13245@corp.ds.hotpot.com>, delay=00:00:09, xdelay=00:00:08, mailer=esmtp, pri=123824, relay=pwn00110.corp.ds.hotpot.com. [163.11.28.96], dsn=5.0.0, stat=Service unavailable
Aug 12 14:05:33 hotman01 sendmail[5890]: p7C65OcT005888: to=<MonAgt@hotman01.apac.hotpot.com>, delay=00:00:09, mailer=local, pri=123824, dsn=5.1.1, stat=User unknown
Aug 12 14:05:33 hotman01 sendmail[5890]: p7C65OcT005888: p7C65XcT005890: postmaster notify: User unknown
Aug 12 14:05:33 hotman01 sendmail[5890]: p7C65XcT005890: to=root, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=35083, dsn=2.0.0, stat=Sent
 
Old 08-18-2011, 06:01 PM   #7
ggirls
LQ Newbie
 
Registered: Aug 2011
Posts: 6

Original Poster
Rep: Reputation: Disabled
Quote:
Originally Posted by ggirls View Post
Sorry,my bad. I wrote the wrong domain. It should be corp.ds.hotpot.com, not hotpot.com. So the full error message is:
Aug 12 14:05:25 hotman01 sendmail[5887]: p7C65OkJ005887: to=13245@corp.ds.hotpot.com, ctladdr=MonAgt (14442/14442), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=33499, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p7C65OcT005888 Message accepted for delivery)
Aug 12 14:05:27 hotman01 sendmail[5890]: STARTTLS=client, relay=pwn00110.hotpot.com., version=TLSv1/SSLv3, verify=FAIL, cipher=AES128-SHA, bits=128/128
Aug 12 14:05:33 hotman01 sendmail[5890]: p7C65OcT005888: to=<13245@corp.ds.hotpot.com>, delay=00:00:09, xdelay=00:00:08, mailer=esmtp, pri=123824, relay=pwn00110.corp.ds.hotpot.com. [163.11.28.96], dsn=5.0.0, stat=Service unavailable
Aug 12 14:05:33 hotman01 sendmail[5890]: p7C65OcT005888: to=<MonAgt@hotman01.apac.hotpot.com>, delay=00:00:09, mailer=local, pri=123824, dsn=5.1.1, stat=User unknown
Aug 12 14:05:33 hotman01 sendmail[5890]: p7C65OcT005888: p7C65XcT005890: postmaster notify: User unknown
Aug 12 14:05:33 hotman01 sendmail[5890]: p7C65XcT005890: to=root, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=35083, dsn=2.0.0, stat=Sent
So in this case, I did the commands on the server <hotman01>;Check below
[root@hotman01 ~]# dig pwn00110.corp.ds.hotpot.com

; <<>> DiG 9.2.4 <<>> pwn00110.corp.ds.hotpot.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 32466
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 4, ADDITIONAL: 4

;; QUESTION SECTION:
;pwn00110.corp.ds.hotpot.com. IN A

;; ANSWER SECTION:
pwn00110.corp.ds.hotpot.com. 444 IN A 163.11.28.96

;; AUTHORITY SECTION:
ds.hotpot.com. 7660 IN NS land.hotpot.com.
ds.hotpot.com. 7660 IN NS mempdsd01.ds.hotpot.com.
ds.hotpot.com. 7660 IN NS mempdsd02.ds.hotpot.com.
ds.hotpot.com. 7660 IN NS kate.hotpot.com.

;; ADDITIONAL SECTION:
kate.hotpot.com. 6353 IN A 199.21.122.13
land.hotpot.com. 6353 IN A 199.21.135.8
mempdsd01.ds.hotpot.com. 1378 IN A 199.22.52.4
mempdsd02.ds.hotpot.com. 460 IN A 199.22.52.5

;; Query time: 287 msec
;; SERVER: 155.161.222.18#53(155.161.222.18)
;; WHEN: Fri Aug 19 05:21:41 2011
;; MSG SIZE rcvd: 210




[root@hotman01 ~]# dig -t mx corp.ds.hotpot.com

; <<>> DiG 9.2.4 <<>> -t mx corp.ds.hotpot.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 46904
;; flags: qr rd ra; QUERY: 1, ANSWER: 10, AUTHORITY: 4, ADDITIONAL: 6

;; QUESTION SECTION:
;corp.ds.hotpot.com. IN MX

;; ANSWER SECTION:
corp.ds.hotpot.com. 1800 IN MX 100 pwn00110.corp.ds.hotpot.com.
corp.ds.hotpot.com. 1800 IN MX 100 pwn00111.corp.ds.hotpot.com.
corp.ds.hotpot.com. 1800 IN MX 100 pwn00112.corp.ds.hotpot.com.
corp.ds.hotpot.com. 1800 IN MX 100 pwn00113.corp.ds.hotpot.com.
corp.ds.hotpot.com. 1800 IN MX 200 cosexec01v.corp.ds.hotpot.com.
corp.ds.hotpot.com. 1800 IN MX 250 smtp.zmd.hotpot.com.
corp.ds.hotpot.com. 1800 IN MX 300 smtp.dmz.hotpot.com.

;; AUTHORITY SECTION:
ds.hotpot.com. 8699 IN NS mempdsd01.ds.hotpot.com.
ds.hotpot.com. 8699 IN NS mempdsd02.ds.hotpot.com.
ds.hotpot.com. 8699 IN NS kate.hotpot.com.
ds.hotpot.com. 8699 IN NS land.hotpot.com.

;; ADDITIONAL SECTION:
kate.hotpot.com. 7392 IN A 199.21.122.13
land.hotpot.com. 7392 IN A 199.21.135.8
mempdsd01.ds.hotpot.com. 2417 IN A 199.22.52.4
mempdsd02.ds.hotpot.com. 1499 IN A 199.22.52.5

;; Query time: 528 msec
;; SERVER: 155.161.222.18#53(155.161.222.18)
;; WHEN: Fri Aug 19 05:04:22 2011
;; MSG SIZE rcvd: 478


And the contents in /etc/resolv.conf is below: nameserver 155.161.222.18
domain apac.hotpot.com
search apac.hotpot.com network.hotpot.com corp.hotpot.com


Actually the problem is our mail group(team@corp.ds.hotpot.com) is unable to receive the emails from MonAgt@hotman01.apac.hotpot.com. So in view of above, what do you think the root cause is?

Hope get your helps...

Last edited by ggirls; 08-18-2011 at 06:03 PM.
 
Old 08-19-2011, 01:38 PM   #8
MensaWater
LQ Guru
 
Registered: May 2005
Location: Atlanta Georgia USA
Distribution: Redhat (RHEL), CentOS, Fedora, Debian, FreeBSD, HP-UX, Solaris, SCO
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It appears your lookup is working to find the MX record so its not a DNS issue.

What happens if you try "ping pwn00110.corp.ds.hotpot.com"?

What happens if you try "telnet pwn00110.corp.ds.hotpot.com 25" to access the mail port? See link for how to do testing this way:
http://www.elandsys.com/resources/sendmail/
 
Old 08-19-2011, 02:37 PM   #9
ggirls
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Registered: Aug 2011
Posts: 6

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Rep: Reputation: Disabled
Quote:
Originally Posted by MensaWater View Post
It appears your lookup is working to find the MX record so its not a DNS issue.

What happens if you try "ping pwn00110.corp.ds.hotpot.com"?

What happens if you try "telnet pwn00110.corp.ds.hotpot.com 25" to access the mail port? See link for how to do testing this way:
http://www.elandsys.com/resources/sendmail/
Ping is fine.
[root@hotman01 ~]# ping pwn00110.corp.ds.hotpot.com
PING pwn00110.corp.ds.hotpot.com (163.11.28.96) 56(84) bytes of data.
64 bytes from 163.11.28.96: icmp_seq=0 ttl=117 time=286 ms
64 bytes from 163.11.28.96: icmp_seq=1 ttl=117 time=285 ms
64 bytes from 163.11.28.96: icmp_seq=2 ttl=117 time=285 ms
64 bytes from 163.11.28.96: icmp_seq=3 ttl=117 time=285 ms
64 bytes from 163.11.28.96: icmp_seq=4 ttl=117 time=287 ms
64 bytes from 163.11.28.96: icmp_seq=5 ttl=117 time=285 ms
64 bytes from 163.11.28.96: icmp_seq=6 ttl=117 time=285 ms
64 bytes from 163.11.28.96: icmp_seq=7 ttl=117 time=285 ms
64 bytes from 163.11.28.96: icmp_seq=8 ttl=117 time=285 ms

--- pwn00110.corp.ds.hotpot.com ping statistics ---
9 packets transmitted, 9 received, 0% packet loss, time 19412ms
rtt min/avg/max/mdev = 285.130/285.653/287.589/0.981 ms, pipe 2


Here the result of the SMTP testing:

[root@hotman01 ~]# telnet pwn00110.corp.ds.hotpot.com 25
Trying 163.11.28.96...
Connected to pwn00110.corp.ds.hotpot.com (163.11.28.96).
Escape character is '^]'.
220 PWN00110.corp.ds.hotpot.com Microsoft ESMTP MAIL Service ready at Fri, 19 Aug 2011 18:18:09 +0000
HELO corp.ds.hotpot.com
250 PWN00110.corp.ds.hotpot.com Hello [155.161.87.23]
MAIL FROM:<MonAgt@hotman01.apac.hotpot.com>
530 5.7.1 Client was not authenticated
Connection closed by foreign host.

I try use MonAgt@hotman01.apac.hotpot.com to send mail, Why it was not authenticated?

Last edited by ggirls; 08-19-2011 at 03:28 PM.
 
Old 08-23-2011, 09:53 AM   #10
MensaWater
LQ Guru
 
Registered: May 2005
Location: Atlanta Georgia USA
Distribution: Redhat (RHEL), CentOS, Fedora, Debian, FreeBSD, HP-UX, Solaris, SCO
Posts: 6,577
Blog Entries: 14

Rep: Reputation: 969Reputation: 969Reputation: 969Reputation: 969Reputation: 969Reputation: 969Reputation: 969Reputation: 969
Quote:
530 5.7.1 Client was not authenticated
This indicates the receiving mail host tried to authenticate you and couldn't. If you do a Google search for this message you'll see lots of information about it. From a brief perusal it appears to be an issue with the mail servers rejecting anonymous connections so someone on the receiving side would need to allow for those.
 
  


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