I,ve recently bought the CnMbook netbook to use with my virgin broadband and had to contact there helpline because I couldn,t connect to the net,the guy on the end of the phone said that because I had a linux operating system it wasn,t compatable with virgin broadband which I couldn,t believe I just wondered if any else has had this problem please help I,ve currently got a netbook that I can,t use!

Which distribution?
What do you use to connect?
modem, router....
Do you need to provide a password, login....
Please give more info.
Also, try to use a title to describe the problem, help! is often ignored.

As repo say's, please provide some more information.

Assuming that your virgin broadband is the same as mine (cable broadband)

How are you connecting the broadband modem through to your netbook:

1. using a USB cable?
2. or using a network (LAN) cable?

Are you connecting directly to the modem or is your modem connected to a router (wireless or otherwise)?

If you are not sure how to answer these questions, please let us know.

I took the liberty to give your thread a sensible title. "Help!"
means very little on a forum where 99.9% of started threads
are a call for help of some sort....



Cheers,
Tink

Hi thanks for the reply my broadband is cable broadband the issue i,ve had is I bought a mini netbook which is wireless ready but then I found out I had to change my router to enable my set up to be wireless so I did all that, so my set up is cable to modem and ethernet cable from modem to wireless free router. Then I managed to get my netbook working at my friends house who has got sky internet I put the network key into my netbook and it started no worries but my wireless free router from virgin didn,t have a net work key on the bottom like the sky one did so I phoned virgin who told me that the linux system was not compatable with them, hope this throws a bit more light on the problem and thanks for your help.

So, you have a cable modem that is connected to a wireless router.

You got the router from Virgin? What is the make/model of the wireless router (suspecting that it's a Netgear possibly rebranded)?

Do you have access to the router configuration page? Should be something like http://192.168.0.1

If you have access to the configuration page, can you see if wireless is enabled and if wireless security has been set up?

I suspect that when you spoke to someone at Virgin, they just heard "Linux" and immediately went in "What your not using Windows?" mode.

All they should need to worry about is giving you the information about what the wireless key is (or giving you access to the configuration page).

Hi yes I,ve got a netgear wireless free router from virgin which is set up after speaking to them I don,t have access to the configuration page all I basically wanted from them was a network key to input into my netbook I managed to run it from my friends router he,s on sky just by inputting the key from the bottom of the wireless free router box but with virgin there isn,t a number on the bottom of my wireless free box hence this post

Does your netbook connect to the internet if is plugged into the router using an ethernet cable?

Do you have a seperate machine that is connected to the router?

The IP address of the router may be something other than 192.169.0.1, although that is generally the default.

The router will be providing DHCP requests and the IP address of the router will be the Gateway address in you ifconfig (Linux) or ipconfig (windows) command line output.

To access the configuration page, you will need the user and password for the router administration account.

User is typically admin
Password (for a non-configured netgear router) is typically either admin or password

If Virgin sent the router pre-configured, they should have a record of this information and should provide it to you.

Once you can log into the router configuration, you should be able to see if wireless is enabled and also configure wireless security settings.