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Old 03-18-2011, 11:28 AM   #1
szboardstretcher
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Something is wrong with my mouse


I am a computer and network technician.

I have read countless funny IT stories about silly customers or frankly stupid customers. Some I believe. Some I dont. And some, I've even endured myself.

Yesterday was one of those days.

I went over to help someone on a Macintosh. I don't know much about them. So, I called over a guy, a programmer on my team, to help.

I kind of figured, well, a programmer is a pretty smart person. Right? They know how to make computers do what they want. I was about to find out that this is not true for all programmers.

He grabbed the mouse and tried to move it up into the right hand corner of the screen. But the problem was, the mouse kept hitting the keyboard before it would get up there. He just kept looking around, completely dumbfounded.

Let me explain something.

If your mouse doesnt get all the way up to the top of the screen, because you ran out of room... you pick up the mouse, right? You move it back and press forward. You can have a 3 inch square mouse pad, and navigate a 60000" screen.

But this guy. A programmer. With an education. Nearly a PhD in fact. Does not know this. The idea escapes him.

Before I give up and walk away, Im pretty sure I heard him say "Something's wrong with your mouse. I think you need a bigger desk."
 
Old 03-18-2011, 11:48 AM   #2
bsdunix
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PEBKAC

Too funny! Thanks for the laugh.
 
Old 03-18-2011, 12:16 PM   #3
Wellesly
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Either he was joking, or he uses Ratpoison.
 
Old 03-19-2011, 10:00 AM   #4
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looool are you serious? even average Joe would figure that out :|
 
Old 03-19-2011, 10:41 AM   #5
XavierP
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Oddly enough I had a call that yellow wasn't working on a printer - this was in the '90s. I talked the person through checking the cartridges, asked them check their print settings and the document itself. Finally, out of desperation (because my chair was comfy and I didn't want to visit the user) I asked what colour the paper was. "Yellow" I was told.

What shocked me is that I had read of something very similar about a week before in a "Daily WTF" type story.
 
Old 03-19-2011, 11:07 AM   #6
silvyus_06
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Quote:
Originally Posted by XavierP View Post
Oddly enough I had a call that yellow wasn't working on a printer - this was in the '90s. I talked the person through checking the cartridges, asked them check their print settings and the document itself. Finally, out of desperation (because my chair was comfy and I didn't want to visit the user) I asked what colour the paper was. "Yellow" I was told.

What shocked me is that I had read of something very similar about a week before in a "Daily WTF" type story.
maann.... i can not even imagine that persons IQ
 
Old 03-19-2011, 11:14 AM   #7
Slackyman
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I'm not laughing at all.
Really.
Seriously.
PEBKAC is a reality sad enough to stop me laughing.
Computer Viruses, Internet Frauds, Phishing: I'm not saying their presence is justifiable, but surely who runs threats like those is eased by n00bs and lUsers.
Just stop kidding and make 'em pay our time.
 
Old 03-19-2011, 11:27 AM   #8
SigTerm
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Thumbs down

Quote:
Originally Posted by szboardstretcher View Post
But this guy. A programmer. With an education. Nearly a PhD in fact. Does not know this. The idea escapes him.
A good programmer doesn't use mouse often. Maybe he had a busy day or had a lot on his mind, was tired, etc. Everybody makes a blunder once in a while, you know.
 
Old 03-19-2011, 01:09 PM   #9
silvyus_06
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http://en.wikipedia.org/wiki/Any_key
 
Old 03-19-2011, 07:03 PM   #10
MTK358
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From http://www.rinkworks.com/stupid/cs_mice.shtml:

Quote:
My boss had recently learned how to use spreadsheet software. He proudly called me into his office to show me a new trick he'd learned. At one point during his demonstration he was moving his mouse toward himself, and it reached the edge of his desk. I watched in amazement as he deftly rolled his mouse around the edge of the desk and underneath.

I stifled my giggling and politely said, "You know, you don't need to do that with the mouse."

Whereupon he took offense and said, "I know. I usually grab a book and put it next to the desk and roll the mouse onto it, but I just can't reach my books right now."

I said, "Yeah, that's what I do," and excused myself before I broke a rib trying not to laugh.
 
Old 03-19-2011, 11:31 PM   #11
frankbell
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Having spent eight years wearing a headset, I find this completely believable.

98% of the callers were great.

They may have been ignorant, but ignorance can be cured. That's what tech support is for.

The rest, well, that's why God gave us Scotch Whisky.
 
Old 03-20-2011, 04:13 AM   #12
H_TeXMeX_H
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Lol, funny story, I'm sure it's true, because I've seen similar things.

Me, I've had plenty of experience with mice, since I've been a gamer for a very long time. I'm sure most gamers know how to tilt and flick the mouse to get it exactly in the right place for a headshot
 
Old 03-20-2011, 02:32 PM   #13
silvyus_06
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Quote:
* Customer: "I had an important document that was password protected, and I can't get in it. I don't know the password."
* Tech Support: "Ok, we do have a program the get passwords from Word documents. Can you email me the document?"
* Customer: "No, it is very sensitive. That's why it was password protected. I won't even keep the file on the server. I keep it secure on a floppy."
* Tech Support: "It would be much safer if you kept it on the server. Floppies are easily corrupted. At least on the server it would be backed up each night."
* Customer: "That is exactly what I don't want to happen. For legal reasons, I don't want any copies of this file. I want you to come down here and get the password for me."
* Tech Support: "I'm not in the same office as you are, so I'll need to send someone there to your desk to help you out."
* Customer: "Have them call ahead first so I can get security here when they are work with the file."
* Tech Support: "Security? Sir, We sign a non-disclosure agreement, so that won't be necessary."
* Customer: "Yes, it will be necessary! This is a very important and sensitive document, and we don't want anyone touching it without some security."
* Tech Support: "Ok, that's fine. I'll let them know to bring the password software so they can get the password you forgot."
* Customer: "I didn't forget it!"
* Tech Support: "Excuse me?"
* Customer: "I didn't have to remember it."
* Tech Support: "What do you mean?"
* Customer: "The password was written on a yellow post-it note attached to the disk and must had fallen off. It has be somewhere on my desk, but there are so many papers here I can't find it!"
maaan are you serious ))))))))))))
 
Old 03-20-2011, 02:42 PM   #14
Mr. Alex
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Wink Any key??

Quote:
Originally Posted by silvyus_06 View Post
http://www.youtube.com/watch?v=9hJXS0eCEKA
 
Old 03-21-2011, 12:18 PM   #15
szboardstretcher
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Quote:
Originally Posted by MTK358 View Post
Sounds like it isn't an isolated problem then.

I also read this in a dilbert strip years ago. Where the dogbert service said "Apparently you need to invest in my extra large mouse pads."
 
  


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