Published at LXer:

Phillip Longman's Book 'Best Care Anywhere: Why VA Health Care is Better Than Yours' is a narrative of the transformation of the Veterans Affairs hospital system from the worst in the nation to arguably the best in the world, becoming the 'Toyota of Healthcare'. Longman attributes the VA's success in large part to the VistA electronic health record system, application of quality metrics system wide made possible by VistA, and alignment of economic incentives. The author contrasts this with the private sector in which poor quality and disorganization are rewarded. He warns of the consequences of retaining the private sector status quo. He ends with a proposal for private sector change.

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