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Old 07-16-2018, 04:58 PM   #1
anon047
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Thumbs up Any Linux distro doesn't work on my laptop


I have a Acer Nitro 5 AN515-51 50U2 and I've tried of everything to put any distro working on my laptop.

The problem is:

When I boot linux with my pendrive, it works fine until I try to reboot the system, my cursor just disappear and then nothing happen.

The installation is ok, I can install linux but when it ask to reboot it freezes, I rebooted with the power button and linux initialized, but when I try to log in, it does the same thing, cursor disappear nothing happen, system freeze.
Another thing I noticed is when I try to open the terminal with CTRL+ALT+Fx at the login screen, it does the same thing, cursor disappear and then nothing happens.

I deactivated UEFI and turned on Legacy and don't work, tried to disable Secure Boot and still not work, I tried the options MBR and GPT using Rufus 3.1 and still with the same results. I don't know what to do anymore and I would apreciate some help.

Thanks in advance.

Edit:
I forgot to mention but if I put the motherboard in Legacy mode and I run the Distro in compability mode everything works perfect, the system can reboot without weird behaviours, but when the system boots, all the things mentioned above still happen.

Last edited by anon047; 07-16-2018 at 05:15 PM. Reason: forgot to mention an information
 
Old 07-16-2018, 05:14 PM   #2
ferrari
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First, welcome to LinuxQuestions.org. Which desktop environment were you using? This could well be a graphics-related issue, so you should share those details if possible.

These commands can provide the kind of definitive information that we're looking for
Code:
cat /etc/os-release
Code:
echo $DESKTOP_SESSION
Code:
echo $XDG_SESSION_TYPE
Code:
inxi -GM
 
Old 07-16-2018, 05:23 PM   #3
anon047
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I'm using Linux Mint Cinnamon Edition, but using Ubuntu 18 give the same results.

cat /etc/os-release gave me this:
Image Link

echo $DESKTOP_SESSION gave me this:
cinnamon

echo $XDG_SESSION_TYPE gave me this:
x11

inxi -GM freezes my laptop, but mouse still move and CTRL+ALT+Fx don't work
 
Old 07-16-2018, 05:44 PM   #4
ferrari
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Quote:
inxi -GM freezes my laptop, but mouse still move and CTRL+ALT+Fx don't work
That's indicative of a graphics issue. NVIDIA perhaps?

Try running lspci...
Code:
/sbin/lspci -nnk|grep -A3 '\[\03'
 
Old 07-16-2018, 06:05 PM   #5
anon047
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No such file or directory
Edit:
When I just run lspci it returns "Killed"
Edit2:
When I run lspci -nnk|grep -A3 '\[\03' it looks like something is happening but I'm waiting for like 5 minutes and nothing seems to change.

Last edited by anon047; 07-16-2018 at 06:19 PM.
 
Old 07-16-2018, 06:39 PM   #6
ferrari
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Oh well, the best that I could do is google... it's likely using NVIDIA GeForce GTX 1050 graphics hardware. You mentioned that you were booting from a pendrive, so I assume a live distro, rather than installed as such.

The Release Notes for Linux Mint 19 Cinnamon mention how to get the proprietary NVIDIA driver installed, (but this will only apply when you have installed it on your SSD drive of course).
 
Old 07-16-2018, 07:01 PM   #7
ferrari
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Sorry, that should have been...
Code:
lspci -nnk|grep -A3 '\[03'
 
Old 07-16-2018, 07:30 PM   #8
anon047
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Now I'm running in Legacy mode, I also changed the drivers to the nvidia drivers.
Image Link
Don't return anything.
Edit:
In the image i'm using the noveau driver but i was using nvidia drivers.

Last edited by anon047; 07-16-2018 at 07:31 PM.
 
Old 07-16-2018, 08:18 PM   #9
ferrari
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Ok, just run the following without any filtering like this....
Code:
lspci -nnk
It will report all PCI-connected devices.

Does the proprietary nvidia driver work better for you? Or are you still having the same issues?
 
Old 07-16-2018, 08:31 PM   #10
anon047
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I can't tell if there is any difference between nvidia and nouveau, everything runs very smooth.
Image Link
I don't know if it's important but I tried to downgrade and upgrade BIOS version to see if it works, but no success.
 
Old 07-16-2018, 08:52 PM   #11
ferrari
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Run it with 'sudo' as it suggests.

Quote:
I can't tell if there is any difference between nvidia and nouveau, everything runs very smooth.
Ok, so are there still issues to resolve?
 
Old 07-16-2018, 08:57 PM   #12
anon047
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It did not suggested, I tried with sudo but nothing happenned, I googled and i found that maybe it's architecture problem.
When I said it was running smooth, i meant the system, but the real problem is what i said above "everything freezes"
 
Old 07-16-2018, 10:01 PM   #13
ferrari
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FWIW, I've seen some suggestions to remove any current cinnamon config with
Code:
rm -rf .local/share/cinnamon
rm -rf .cinammon
then restart the X-server, or log out and back in. YMMV.

Have you considered trying a different desktop environment? Sometimes another DE will play nicer with your graphics hardware. I see a number of Mint threads concerning NVIDIA graphics, running Cinnamon. and having freeze issues. (A quick google and you'll find them.)

MATE
https://blog.linuxmint.com/?p=3598
or XFCE
https://blog.linuxmint.com/?p=3599

Last edited by ferrari; 07-16-2018 at 10:03 PM.
 
Old 07-17-2018, 07:47 AM   #14
anon047
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Ok, I tried to follow your instructions using Mint 19 XFCE 64bit, Mint 19 Mate 32bit and Ubuntu Studio 64Bit, using UEFI and Legacy mode, none of them worked.
When I try to Restart the X-Server, everything freezes.

The only way that everything works is using Legacy mode and Compability mode, but after installation I can't login neither open the terminal.

Last edited by anon047; 07-17-2018 at 08:31 AM.
 
Old 07-17-2018, 03:07 PM   #15
ferrari
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This is difficult to diagnose from a distance, but you could cast you net wider and post in the Linux Mint Forums as well perhaps. Alternatively, try seeing how another distro behaves perhaps. I have seen similar issues reported at openSUSE Forums from time to time, but the underlying causes can vary from problematic UEFI BIOS, SecureBoot, boot configuration, and graphics issues.
 
  


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