[SOLVED] Can send and receive plain text mail, but can't receive on html

pravada · 05-17-2013, 10:28 AM

I am new to Send mail. i installed it and i am able to send and receive plain text e-mails from the send mail server, but when i send a HTML e-mail, the receiver only receives plain text, it looks like the send-mail server is chopping off the HTML header, how can i enable this feature.

thanks for your reply.

-Pradeep

j-ray · 05-18-2013, 03:25 AM

Did you set the content-type of the email? If you copy a sample mail command it will be easier to help you.

pravada · 05-20-2013, 10:48 AM

these e-mails are application generated, below i am listing the template of it. this goes to a send-mail server, and then we deliver it to the mail box.

<html>
<head>
<title>Mercury IT Governance Notification</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
</head>
<STYLE TYPE="text/css">

</STYLE>
<body leftmargin="0" topmargin="0" marginwidth="0" marginheight="0">
<table width="60%" border="0" bordercolor="red" cellspacing="0" cellpadding="0" leftmargin="0" topmargin="0" marginheight="0" marginwidth="0">
<tr>
<td class="notificationspace"></td>
<td>
<table width="100%" border="0" cellspacing="0" cellpadding="1">
<tr>
<td class="notificationheader" colspan="2" nowrap>A '[REQ.REQUEST_TYPE_NAME]' has been submitted by '[REQ.CREATED_BY_NAME]' for your Action.<BR>Following are the Request details:</td>
</tr>
<tr>
<td height="6" colspan="2"></td>
</tr>

<tr>
<td colspan="2" class="notificationdivider"> </td>
</tr>
<tr>
<td class="notificationverticalspace" colspan="2"></td>
</tr>
<tr>
<td class="notificationbold" nowrap>Service Request #:</td>
<td class="notificationtext notificationcolpad">[REQ.REQUEST_ID_LINK] (To Access Click on the Request#)</td>
</tr>
<tr>
<td class="notificationbold" nowrap>Priority</td>
<td class="notificationtext notificationcolpad" nowrap>[REQ.PRIORITY_CODE]</td>
</tr>
<tr>
<td class="notificationbold" nowrap>Description:</td>
<td class="notificationtext notificationcolpad" >[REQ.DESCRIPTION]</td>
</tr>
<tr>
<td class="notificationbold" nowrap>IT Support Group:</td>
<td class="notificationtext notificationcolpad" nowrap>[REQ.ASSIGNED_TO_GROUP_NAME]</td>
</tr>
<tr>
<td class="notificationheader" colspan="2" nowrap>            </td>
</tr>
<tr>
<td class="notificationfooter" Colspan="2">This message is confidential, intended only for the named recipient(s) and may contain information that is privileged or exempt from disclosure under applicable law. If you are not the intended recipient(s), you are notified that the dissemination, distribution, or copying of this message is strictly prohibited. If you receive this message in error please delete this message. Thank you.<Br><br></td>
</tr>
</table>
</td>
<td class="notificationspace"></td>
</tr>
<tr>
<td height="20" colspan="2"></td>
</tr>
</table>
</body>
</html>

TB0ne · 05-20-2013, 10:56 AM

Quote:

Originally Posted by pravada

these e-mails are application generated, below i am listing the template of it. this goes to a send-mail server, and then we deliver it to the mail box.

<title>Mercury IT Governance Notification</title>

Based on this, you are using a commercial, PAY-FOR application. Have you contacted Kintana/HP support, since you're having a problem with emails that are generated from their application? Also, you don't say if you've actually tested your sendmail setup from anything else...have you just tried to email an html page to yourself, to see if it works, to help diagnose the problem?

And as j-ray said...if you don't send the email as an html email, it WILL only send through as plain-text.

pravada · 05-20-2013, 11:37 AM

we tried it but didn't work, we have a Microsoft exchange server also, when we changing the HP app to use that, it works fine.

i tried copying the above html in to test.html and tried it, but i get an e-mail as plain text. /usr/sbin/sendmail XXXXX@XXXXXX < test.html

i tried this echo "<b>HTML Message goes here</b>" | mail -s "$(echo -e "This is the subject\nContent-Type: text/html")" XXXXX@XXXXXX and it worked fine.

TB0ne · 05-20-2013, 12:04 PM

Quote:

Originally Posted by pravada

we tried it but didn't work, we have a Microsoft exchange server also, when we changing the HP app to use that, it works fine.

i tried copying the above html in to test.html and tried it, but i get an e-mail as plain text. /usr/sbin/sendmail XXXXX@XXXXXX < test.html

i tried this echo "<b>HTML Message goes here</b>" | mail -s "$(echo -e "This is the subject\nContent-Type: text/html")" XXXXX@XXXXXX and it worked fine.

And why is that surprising? Again, if you don't set the type of the email to be an HTML email, it will NOT GO THROUGH as HTML. The first one you didn't...the second one you DID. Amazingly, when you tell it you're sending an HTML email, it goes through as one. And since we don't know how your exchange server is set up, we can't guess as to why it works there.

Again, have you contacted Kintana/HP support, since you're PAYING for support from them, for this app???

pravada · 05-20-2013, 03:25 PM

thank you for the response.