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Old 08-18-2016, 10:35 AM   #1
jeremy
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Registered: Jun 2000
Distribution: Debian, Red Hat, Slackware, Fedora, Ubuntu
Posts: 13,602

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Moto 360 Sport Review (AKA the worst customer support experience I’ve ever had)


Normally I syndicate the entire review to LQ, but this one is quite a bit longer than normal. Visit https://jeremy.linuxquestions.org/20...-ive-ever-had/ for the still unfolding unfortunate turn of events. In summary:

Quote:
Based on the above experience I must unfortunately recommend avoiding all Motorola products at this time, which is a shame. The outrageously bad support is a large blemish on a company that is putting out solid quality products. I still think the Moto 360 Gen 2 is one of the best Android Wear watches currently available. In fact, I’ve purchased the device for family and friends and it’s been very well received. Quite a few people have told me they purchased one based on my review and the feedback has been positive. I like the Moto 360 Sport and some of the phones look very nice. That said, the support experience above was so terrible, the Motorola internal systems are so broken and the issues so systemic in nature that I would not feel right if one single person had to go through the above based on a recommendation I have made. So, at least for now, keep away. Far.Away. And Motorola Support, please get your act together.
Have other LQ members had this kind of experience with Motorola Support?

--jeremy
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