Hi...I want to implement ticketing system on cent OS 5.5 for internal use, i.e when user is having any problem in their system, they will rise a ticket with its number and we will close that number after we fixing the issue. So could anybody please provide any use full url links to implement it?

Trac, Otrs etc... there are so many open source ticketing system available

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Hello,

I installed Request Tracker two days ago and it works like a charm. You can try others mentioned too, do a Google search and even try out more options. That way you can choose the one the you like the most.

Kind regards,

Eric

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Hi....I followed "http://wiki.otrs.org/index.php?title=Installation_of_OTRS_3.0_on_CentOS_5.5" url, every installation was fine. But after completing the configuration, when I again opened "localhost/otrs/installer.pl", found the error is coming as in attachement. Please find the attachement. So could anybody please tell me how can I disable "secure mode active".

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A quick search for "secure mode" returns this one: http://lists.otrs.org/pipermail/otrs...ch/031285.html

This should give you the answer. BTW, OTRS doesn't look like a low-fuss entry level issue tracker. Hope, you're familiar with the databases (MySQL, PostgreSQL). Or you'll face a hard time maintaining it.

If you don't setup for a enterprise scale install, you'd probably be better off with a more lightweight alternatives.

Hint: Trac has a reputation for being "an enhanced wiki and issue tracking system for software development projects. Trac uses a minimalistic approach to web-based software project management." But you can do general support tasks with it as well. "Reduce to the max." ;-)

I studied it up from the ground for at least half a year before attempting my first production deployment. While this might be no strict pre-requisite, you might need to become an expert in every system you want to deploy with long-term-support, right?

Disclosure: I'm an addicted Trac plugin developer and application maintainer for several Trac applications with a few dozen concurrent users per application. As soon as there's some useful data people tend to understand the concept of the ticket and wiki system quickly and will love it for it's power and simplicity. I train staff of all ages, and had very little adoption problems so far.