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Old 12-04-2018, 02:59 PM   #1
elliepiper
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Linux Mint 19 Tara: New install AMD driver woes and Bluetooth and WIFI... oh my


I recently bought this (pc specs below):

System: Intel Core i5-8400 2.8GHz 6 Core | Intel B360 Chipset | 8GB DDR4 | 1TB HDD | Genuine Windows 10 Home 64-bit
Graphics: AMD Radeon RX 580 4GB Video Card | 1x DVI | 1x HDMI | 2x DisplayPort
Connectivity: 6 x USB 3.1 | 2 x USB 2.0 | 1x RJ-45 Network Ethernet 10/100/1000 | Audio: 7.1 Channel | Gaming Keyboard and Mouse
Special feature: 802.11AC Wi-Fi USB Adapter

...and put Linux Mint 19 Tara on it using a USB lego stick that I converted into a bootable Linux drive w/ Unetbootin software. (usb stick conversion was performed on an old win 7 laptop)

I have run all basic Linux updates, followed a tutorial that listed 10 things to do after installing Mint (https://sites.google.com/site/easyli...cinnamon-first), and otherwise poked around.

Anyway, I can't install the driver for my AMD card (https://drivers.amd.com/drivers/linu...u-18.04.tar.xz)

OR the driver for my TP-Link Wireless Adapter (https://static.tp-link.com/TL-WN823N...970241132h.zip)

and my Bluetooth seems to be enabled in every way except when I pull open the Bluetooth manager it says I have an error. 'Bluez daemon is not running, blueman-manager cannot continue...'

Help?

I was getting help from a couple of very nice folks on this board, mrmazda and cat. If anyone is smooth with Linux and can help a noob resolve these three issues, I will form a huge nerd crush on you and also be your forum friend. Show me the way... xo
 
Old 12-04-2018, 10:19 PM   #2
AwesomeMachine
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People here will help even without a promise to be our friend. As for the drivers, what happens when you try to install them? Please give the steps you use and the output.

For the bluetooth, try
Code:
$ rfkill list
and see if it's blocked. If it is, use the same program to unblock it.
 
Old 12-05-2018, 04:43 PM   #3
syg00
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If you read the "10 things" link, why are you trying to install the AMD driver ?.

As for the TP-Link, search LQ and you will find several threads about their non-support. That driver is old, and no longer works, and they appear not the least interested. Depending on specific chipset you should find someone on github offering an updated driver which will need to be compiled. Usually the readme will cover how - see if you can find one that also describes how to use dkms so it will rebuild automatically if there are kernel changes.
 
Old 12-08-2018, 09:30 PM   #4
elliepiper
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Quote:
Originally Posted by AwesomeMachine View Post
People here will help even without a promise to be our friend.
Oh, I figured. My feeble attempt at internet charm. So, all other issues are now moot. I ended up figuring out how to get the WiFi going, and that my PC didn't actually come with any BT hardware. So, problem solved there.

But..., I now have a much bigger problem. It was recommended to me to update the kernel beyond what was available in the built in updater. I did. I was working with someone in HexChat. They walked me through all the sudo cmnds and other prep before rebooting, and after the reboot... NOTHING.

It says No Signal on the monitor. I tested the HDMI cable and the monitor separately to eliminate hardware issues there. The lights come on the PC, but NOT the fans. They don't spin at all. I can't pull up BIOS or GRUB using any F keys or Del or Shift or Esc.

I have no idea what I have done, but I will note that before I even updated the kernel there was an issue with the PC not coming out of Linux Mint's sleep mode without a hard reset (holding down power button). I had to pull the hard reset move like, 9 times in 2 days. I am concerned I ruined the motherboard somehow and this PC is BRAND NEW.

...ideas? *i'm so sorry to ask for so much help as a first time user here. i like to learn about a community and add a little to it before taking from it, but i got in over my head here.
 
Old 12-09-2018, 06:02 AM   #5
ondoho
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A hard reset will not brick your motherboard, no worries there.

Quote:
Originally Posted by elliepiper View Post
But..., I now have a much bigger problem. It was recommended to me to update the kernel beyond what was available in the built in updater. I did. I was working with someone in HexChat. They walked me through all the sudo cmnds and other prep before rebooting, and after the reboot... NOTHING.
it is hard to say anything here without knowing what exact commands you entered and how your system reacted to them.

I don't quite understand why you felt the need to do that, when just before that you said that the problem is solved?

can you still boot into recovery?
 
Old 12-09-2018, 07:18 AM   #6
elliepiper
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Ondoho, I wish I hadn't. It was an attempt to resolve the last remaining issue. The screen flicker I had from not being able to use my AMD RX 580 graphic's professional driver(s). I should have tried Mesa before updating the kernel. But as a long time Windows user, it just made sense to try the update before downloading and installing more things. In any case, I'm glad hard resets don't brick PCs.

I don't recall every command, but I can tell you the function of everything he had me enter. Bc he was explaining what it was we were doing. First I had to enter many inxi cmnds and post the link they produced in our chat. My helper was using those links to have a look at my system, see what kernel is was using etc. He had me enter about three things after all that checking. One to get the kernel from the internet, another was to open the archive.

None of this may be helping. It was a relatively short process before I rebooted. I believe we were performing a basic manual kernel update using something called mainline.

Then I used the mint start button to click restart to complete the update. But, it wouldn't reboot, just like it wouldn't wake up from sleep mode without a hard reset. So, with it sitting there not shutting down all the way... just giving me the mint loading dots, I hard reset it. The kernel remained unchanged when I checked it (after rebooting). Someone on HexChat gave me one more cmnd to run that started a process on my terminal of some sort. Lots of output, things were giving out percentages of doneness until it stopped. Then I shut the whole system down via the mint start button, and turned it back on with the actual power button.

Thats all of the info I have.

Oh, yes. And no, I can't boot into anything. None of the shift keys, del, esc, F2,8,10,12, nothing responds on restart. The monitor says no signal, but both the HDMI and monitor work fine plugged into my laptop. The tower power light comes on. The red decorative lights come on. Keyboard lights up, and mouse too. The fans don't come on. No beeps, no noise. No monitor output. It's like it's empty...

I have a new, checked, bootable drive and I'm ready and willing to start over installing the operating system, but I can't figure out how to do that without being able to see a screen or communicate with the machine.

My biggest fear is not starting over or wiping the system, it's the idea that somehow through all my tinkering and hard resetting I killed my motherboard. I mean, I don't even know if the Cyberpower brand has motherboard failure issues.

My friend keeps telling me not to latch on to the dead motherboard idea, bc it's over the top negative thinking and it may not be that. But I don't know what else would stop the fans and stop all output from tower to screen...

Last edited by elliepiper; 12-09-2018 at 07:48 AM.
 
Old 12-09-2018, 03:42 PM   #7
ondoho
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Quote:
Originally Posted by elliepiper View Post
He had me enter about three things after all that checking. One to get the kernel from the internet, another was to open the archive.

None of this may be helping. It was a relatively short process before I rebooted. I believe we were performing a basic manual kernel update using something called mainline.
this does NOT sound like the way to install a backported kernel.
did you have to compile the new kernel for a really long time?

if you want to fix this, your first step will be to boot the machine live and look at the file structure on your hard drive, maybe chroot into it later.

figure this out, we might be able to do something from there. at the very least, recover personal data.

in the end it's probably easier if you just reinstall.

btw, i put very little trust in solving problems through irc chat.
what channel were you even on?
 
Old 12-09-2018, 05:06 PM   #8
elliepiper
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Quote:
Originally Posted by ondoho View Post
this does NOT sound like the way to install a backported kernel.
did you have to compile the new kernel for a really long time?

if you want to fix this, your first step will be to boot the machine live and look at the file structure on your hard drive, maybe chroot into it later.

figure this out, we might be able to do something from there. at the very least, recover personal data.

in the end it's probably easier if you just reinstall.

btw, i put very little trust in solving problems through irc chat.
what channel were you even on?
I think it was ##linux-help, but I don't wanna blame them for it. My description of their instructions is most assuredly imperfect. Plus, they all told me not to bother with manual update as a noob. They were skeptical that such a thing was even necessary to correct my flicker, but I was adamant. I thought it would save time... *facepalm

Anyway, I would be happy to reinstall the OS. I don't have anything on my PC to save since it's so new.

I need help reinstalling the OS though, bc I don't know how to boot from usb when I can't get a signal on the monitor. I'm at a loss. I have a bootable USB, and no idea how to tell the computer to boot from it.
 
Old 12-09-2018, 11:48 PM   #9
ondoho
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sure we'll help.
if you install mint again, try to get hydrurga hooked; very patient & helpful user.
btw, there's a mint subforum here.
 
Old 12-10-2018, 06:10 AM   #10
elliepiper
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Quote:
Originally Posted by ondoho View Post
sure we'll help.
if you install mint again, try to get hydrurga hooked; very patient & helpful user.
btw, there's a mint subforum here.
Thanks. I had considered Ubuntu this time around if it would work with my AMD driver better. That's how all of this got started. Not being able to use the linux driver provided on the AMD site.

Thoughts?
 
Old 12-11-2018, 12:58 AM   #11
ondoho
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Quote:
Originally Posted by elliepiper View Post
Not being able to use the linux driver provided on the AMD site.

Thoughts?
i think you should've used the "Additional drivers" utility from the start.
afaik it's available on both mint and *buntu.
 
Old 12-11-2018, 07:30 AM   #12
elliepiper
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i think you should've used the "Additional drivers" utility from the start.
afaik it's available on both mint and *buntu.
I'm not familiar with that utility, but I meant thoughts on how to boot from usb without any signal on screen from the pc.

Thank you for all of your input on this. I'll start a new thread in the appropriate area. Feel free to add input to this thread if you have any ideas on how to boot from a bootable USB in my current state. I can't bring up a boot menu, or anything. All of the tricks, holding down the F12 or F10 key, etc, del, shift. None of them change the monitor saying no signal. They don't show me any boot options. I have no idea what to do with my expensive paper weight.
 
Old 12-12-2018, 01:28 AM   #13
ondoho
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Quote:
Originally Posted by elliepiper View Post
I meant thoughts on how to boot from usb without any signal on screen from the pc.
nomodeset
 
Old 12-12-2018, 06:45 AM   #14
JeremyBoden
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You don't even need a screen attached (although its nice) to boot or run a PC.

Try looking at your BIOS settings (display only) to make sure your screen has a connection.

BTW Have you altered any BIOS settings?
 
Old 12-12-2018, 07:48 AM   #15
elliepiper
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Quote:
Originally Posted by JeremyBoden View Post
You don't even need a screen attached (although its nice) to boot or run a PC.

Try looking at your BIOS settings (display only) to make sure your screen has a connection.

BTW Have you altered any BIOS settings?
I apologize for my ignorance, but I don't understand how to do what you're asking.

How can you access BIOS without a screen/terminal? Multiple people have recommended I just access the BIOS and all I can imagine without a screen is hugging the monitor and hoping for a psychic connection. Lol.

I don't think I've altered any BIOS settings, but I really don't know what it is or looks like. So, I can't be sure.

Last edited by elliepiper; 12-12-2018 at 07:50 AM.
 
  


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