Hello, I'm tired of MS shenanigans and decided to try my first Linux install, but I'm having some issues. I have a Dell Precision 5560 laptop that I installed Mint Cinnamon 21.2 on. After going through the process, updates, installing software, etc, I have discovered that the laptop only charges when powered off. I upgraded the kernel to the latest version and tried looking on the forums, but I am not finding an answer. I have tried booting from the USB image and found that the same problem happens.

If I unplug the power and plug it back in, the charging light and the charging indicator on the icon both come on for a few seconds. Then the charging light goes out and a second later the icon shows it is on batter power again. It also drains pretty fast. It went from 88% to 75% in less than an hour. Poking around on the interwebs, I've tried commands that some suggested:

On the terminal I ran: inxi -Bx
Battery:
ID-1: BAT0 charge: 70.5 Wh (83.6%) condition: 84.3/84.3 Wh (100.0%)
volts: 12.0 min: 11.4 model: BYD DELL M59JH15 status: Discharging

me@Wintermute:~$ inxi -Fxxxz
System:
Kernel: 6.2.0-36-generic x86_64 bits: 64 compiler: N/A
Desktop: Cinnamon 5.8.4 tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0
Distro: Linux Mint 21.2 Victoria base: Ubuntu 22.04 jammy
Machine:
Type: Laptop System: Dell product: Precision 5560 v: N/A
serial: <superuser required> Chassis: type: 10 serial: <superuser required>
Mobo: Dell model: 00WWPY v: A00 serial: <superuser required> UEFI: Dell
v: 1.21.0 date: 06/12/2023
Battery:
ID-1: BAT0 charge: 37.1 Wh (44.0%) condition: 84.3/84.3 Wh (100.0%)
volts: 11.0 min: 11.4 model: BYD DELL M59JH15 type: Li-poly
serial: <filter> status: Discharging
CPU:
Info: 8-core model: Intel Xeon W-11955M bits: 64 type: MT MCP smt: enabled
arch: Tiger Lake rev: 1 cache: L1: 640 KiB L2: 10 MiB L3: 24 MiB
Speed (MHz): avg: 2600 min/max: 800/4900:5000 cores: 1: 2600 2: 2600
3: 2600 4: 2600 5: 2600 6: 2600 7: 2600 8: 2600 9: 2600 10: 2600 11: 2600
12: 2600 13: 2600 14: 2600 15: 2600 16: 2600 bogomips: 83558
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
Device-1: Intel vendor: Dell driver: i915 v: kernel ports: active: eDP-1
empty: DP-1,DP-2,DP-3 bus-ID: 0000:00:02.0 chip-ID: 8086:9a70
class-ID: 0300
Device-2: NVIDIA GA107GLM [RTX A2000 Mobile] vendor: Dell driver: nvidia
v: 535.113.01 bus-ID: 0000:01:00.0 chip-ID: 10de:25b8 class-ID: 0302
Device-3: Microdia Integrated_Webcam_HD type: USB driver: uvcvideo
bus-ID: 3-11:4 chip-ID: 0c45:6a11 class-ID: 0e02
Display: x11 server: X.Org v: 1.21.1.4 driver: X:
loaded: modesetting,nvidia unloaded: fbdev,nouveau,vesa gpu: i915
display-ID: :0 screens: 1
Screen-1: 0 s-res: 3840x2400 s-dpi: 98 s-size: 998x624mm (39.3x24.6")
s-diag: 1177mm (46.3")
Monitor-1: eDP-1 model: Sharp res: 3840x2400 hz: 60 dpi: 290
size: 336x210mm (13.2x8.3") diag: 396mm (15.6") modes: 3840x2400
OpenGL: renderer: Mesa Intel UHD Graphics (TGL GT1)
v: 4.6 Mesa 23.0.4-0ubuntu1~22.04.1 direct render: Yes
Audio:
Device-1: Intel Tiger Lake-H HD Audio vendor: Dell driver: snd_hda_intel
v: kernel bus-ID: 0000:00:1f.3 chip-ID: 8086:43c8 class-ID: 0403
Device-2: Realtek USB Audio type: USB
driver: hid-generic,snd-usb-audio,usbhid bus-ID: 3-5.1.4:8
chip-ID: 0bda:49d9 class-ID: 0300
Sound Server-1: ALSA v: k6.2.0-36-generic running: yes
Sound Server-2: PulseAudio v: 15.99.1 running: yes
Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
Device-1: Intel Tiger Lake PCH CNVi WiFi driver: iwlwifi v: kernel
bus-ID: 0000:00:14.3 chip-ID: 8086:43f0 class-ID: 0280
IF: wlp0s20f3 state: down mac: <filter>
Device-2: Realtek RTL8153 Gigabit Ethernet Adapter type: USB
driver: r8152 bus-ID: 2-3.2:3 chip-ID: 0bda:8153 class-ID: 0000
serial: <filter>
IF: enxa0cec8f367b4 state: up speed: 1000 Mbps duplex: full mac: <filter>
Bluetooth:
Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8
bus-ID: 3-14:6 chip-ID: 8087:0026 class-ID: e001
Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter>
bt-v: 3.0 lmp-v: 5.2 sub-v: 237e hci-v: 5.2 rev: 237e
RAID:
Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd
v: 0.6 port: N/A bus-ID: 0000:00:0e.0 chip-ID: 8086:9a0b rev:
class-ID: 0104
Drives:
Local Storage: total: 3.73 TiB used: 445.59 GiB (11.7%)
ID-1: /dev/nvme0n1 vendor: Samsung model: PM9A1 NVMe 2048GB
size: 1.86 TiB speed: 63.2 Gb/s lanes: 4 type: SSD serial: <filter>
rev: 36310129 temp: 34.9 C scheme: GPT
ID-2: /dev/nvme1n1 vendor: Samsung model: PM9A1 NVMe 2048GB
size: 1.86 TiB speed: 63.2 Gb/s lanes: 4 type: SSD serial: <filter>
rev: 36310129 temp: 36.9 C scheme: GPT
Partition:
ID-1: / size: 1.83 TiB used: 445.59 GiB (23.7%) fs: ext4
dev: /dev/nvme1n1p2
ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat
dev: /dev/nvme1n1p1
Swap:
ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2
file: /swapfile
Sensors:
Message: No sensor data found. Is lm-sensors configured?
Info:
Processes: 492 Uptime: 44m wakeups: 283 Memory: 62.52 GiB
used: 4.07 GiB (6.5%) Init: systemd v: 249 runlevel: 5
target: graphical.target Compilers: gcc: 11.4.0 alt: 11/12 Packages: 2503
apt: 2494 flatpak: 9 Shell: Bash v: 5.1.16 running-in: gnome-terminal
inxi: 3.3.13
me@Wintermute:~$

And:

me@Wintermute:~$ acpi -V
Command 'acpi' not found, but can be installed with:
sudo apt install acpi

I am using a 130 watt USB C charger and have tried two different chargers with the same result.

Any help is much appreciated. I'd rather not go back to windows...

I don't know much about this, but if you want some super simple that might help, try to update to kernel 6.6.0. Might do nothing for, you might fix it all. On a dell precision worksation you should be able to compile a kernel pretty quick.

Thanks for the help, however, I used Update Manager to find the newest kernel listed there, and installed that: 6.2.0-36-generic. I am very new to Linux and I don't know anything about how to find another kernel, how to install or compile it, or how to know if it will be ok for my system. I am thinking of trying to go back to an earlier kernel, but update manager doesn't offer that option.

I'd get the official PSU, lest you do permanent damage to battery &/or computer.

https://www.dell.com/en-uk/shop/dell...pc-accessories

Well, I'm using the 130 watt power adapter that it came with and that Dell recommends, so I don't think that is the issue.

Ok, so I figured out what I should have tried first: Updated BIOS.
Seems to be charging properly now. Thanks for the assist!

Good to hear you got it sorted.