I have an Acer Swift 1 notebook (SF114-32-P2PK) which came with Windows 10 installed on the 64 gb eMMC drive. This Notebook has an Intel Pentium Silver N5000 Processor and 4gb of ram. I have subsequently added a Samsung 860 EVO 500GB M.2 drive and this is what I have Windows 10 on now. I have never tried Linux before and thought I would install it on the eMMC which is now not used. After a bit of research I thought I would give Deepin a try.

I downloaded the iso file and using Deepin Boot Maker I made a bootable flash drive to install OS. I booted to flash drive and the computer just stalled immediately with a cursor at upper left. I then burned iso to DVD and tried installing that way with same results. I then made bootable flash drive using Rufus and had same problem. I installed Elementary with same flash drive with no issues but I would like to try Deepin. I also tried installing Manjaro Deepin with no success.

Does anyone have a suggestion on how to resolve this? Thank you!

at the start menu did you try deepin failsafe?

I did not get a start menu. I chose booting from USB in bios boot menu and when it started it immediately froze with cursor at upper left.

from the acer website:

Have you tried a different usb port? The 2.0 port may work if you haven't tried it.

I did try the 2.0 port.

There is something else I should mention. When I made the USB bootable drive with Rufus for Elementary it gave me a question about updating the syslinux files. I did not get this message when I did Deepin. Possibly related to syslinus?

Thanks for your help!

rufus will ask you to download the syslinux version needed to make the iso work. If rufus already has the needed version you won't see the message. when you used rufus did you select "bios or uefi" for the target system?

Yes, I did.

is secure boot disabled and cmos/legacy mode enabled? Maybe some usb options in your system bios needs to be changed.

Newer Acer computers require you to set 'Trust' somewhere in the BIOS before you can install another OS. See post # 5 at the link below.

https://ubuntuforums.org/showthread.php?t=2348325