printing from linux mint 17.3 on HP LaserJet Pro M402n

S. Chapelin · 07-03-2019, 11:18 AM

I have a HP LaserJet Pro M402n.
I am trying to print from linux mint 17.3
I get the message that my job is set to the printer, then that the job is finished printing
Nothing happens on the printer
HP setup doesn't detect the printer, which is plugged into a usb slot

Code:

HP Linux Imaging and Printing System (ver. 3.15.2)
error: No devices found on bus: usb

Code:

 apt-cache policy hplip
hplip:
  Installed: 3.15.2-0trusty4.1
  Candidate: 3.15.2-0trusty4.1
  Version table:
 *** 3.15.2-0trusty4.1 0
        500 http://mirror.csclub.uwaterloo.ca/linuxmint-packages/ rosa/import amd64 Packages
        100 /var/lib/dpkg/status
     3.14.3-0ubuntu3.4 0
        500 http://archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages
        500 http://security.ubuntu.com/ubuntu/ trusty-security/main amd64 Packages
     3.14.3-0ubuntu3 0
        500 http://archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages

lazydog · 07-03-2019, 12:03 PM

What does 'lsusb' give you? Is it seeing the printer?

S. Chapelin · 07-03-2019, 02:59 PM

Code:

lsusb
Bus 003 Device 002: ID 8087:8000 Intel Corp. 
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 04f2:b452 Chicony Electronics Co., Ltd 
Bus 001 Device 006: ID 04ca:300b Lite-On Technology Corp. Atheros AR3012 Bluetooth
Bus 001 Device 010: ID 03f0:602a Hewlett-Packard 
Bus 001 Device 003: ID 276d:1160  
Bus 001 Device 007: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

frankbell · 07-03-2019, 09:12 PM

According to the HPLIP website, that printer is supported.

Have you tried the GUI interface (hp-toolbox) to install the printer? It's often a separate package from the HPLIP CLI interface in the repos.

I had weird experience with my very new HP printer. HPLIP could not find it (I think it was just too new for the version of HPLIP in Slackware 14.2), but KDE System Settings was able to find and install it.

S. Chapelin · 07-04-2019, 06:47 AM

I have tried the following:

hp Device manager - setup

Connection(io)type
Universal serial bus (usb)

I have also tried Manual discovery
001:010

No devices found in both cases