LinuxQuestions.org
Review your favorite Linux distribution.
Home Forums Tutorials Articles Register
Go Back   LinuxQuestions.org > Forums > Linux Forums > Linux - Hardware
User Name
Password
Linux - Hardware This forum is for Hardware issues.
Having trouble installing a piece of hardware? Want to know if that peripheral is compatible with Linux?

Notices


Reply
  Search this Thread
Old 03-25-2016, 06:28 PM   #1
ninian
LQ Newbie
 
Registered: Aug 2015
Posts: 24

Rep: Reputation: Disabled
printer/scanner combo -scanner missing


Just bought an HP deskjet 2132 combo, printer found, but no scanner. HP website seems to think this will work with Linuxmint 17.2. Have Simple Scan installed and about 15 different flavors of cups. Obviously, something is missing. ELI5 what I do next. Haven't tried the package manager yet, only used it once and can't say I understand what it's telling me. To say I'm very new to Linux is a big understatement.
 
Old 03-25-2016, 07:25 PM   #2
yooy
Senior Member
 
Registered: Dec 2009
Posts: 1,387

Rep: Reputation: 174Reputation: 174
Quote:
Have Simple Scan installed and about 15 different flavors of cups.
maybe here lies a mess?
Check also output of
Quote:
lsusb
should say something about scanner device name, so you can use that to search forums.
 
Old 03-25-2016, 07:44 PM   #3
ninian
LQ Newbie
 
Registered: Aug 2015
Posts: 24

Original Poster
Rep: Reputation: Disabled
There's only one listing for HP. Looks like this: Bus 001 Device 012: ID 03f0:e111 Hewlett-Packard Should there be a separate item for both printer and scanner?
 
Old 03-25-2016, 08:33 PM   #4
frankbell
LQ Guru
 
Registered: Jan 2006
Location: Virginia, USA
Distribution: Slackware, Ubuntu MATE, Mageia, and whatever VMs I happen to be playing with
Posts: 19,324
Blog Entries: 28

Rep: Reputation: 6142Reputation: 6142Reputation: 6142Reputation: 6142Reputation: 6142Reputation: 6142Reputation: 6142Reputation: 6142Reputation: 6142Reputation: 6142Reputation: 6142
Do you have HPLIP installed? It should be in the repos. Note that the base HPLIP package and the GUI interface (hp-toolbox on the command line) are often two separate packages.

I have an old HP all-in-one. All the features work with HPLIP on every Linux distro I've used the device with, including Ubuntu, Mint, Mageia, Slackware, and with two BSD's. (I normally use xsane for scanning, because it's usually already there.)
 
Old 03-25-2016, 09:30 PM   #5
ninian
LQ Newbie
 
Registered: Aug 2015
Posts: 24

Original Poster
Rep: Reputation: Disabled
I've got xsane, hplip, hplip-gui, simple scan all installed. None of them can find the scanner. What are the odds of that? Especially since there was no problem finding the printer. Downloaded a file from sourceforge called hplip-3.16.3.run but that doesn't look like something that belongs in Linux?
 
Old 03-25-2016, 10:04 PM   #6
ferrari
LQ Guru
 
Registered: Sep 2003
Location: Auckland, NZ
Distribution: openSUSE Leap
Posts: 5,805

Rep: Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140
When you configured your multi-function HP device, did you do it using 'hp-setup'?

http://hplipopensource.com/hplip-web.../hp_setup.html

Assuming you're using the HPLIP 'hp' backend for printing, the scanner function should work too. Show us the URL defined in /etc/cups/printers/conf, or the output of this command (executed in a terminal)
Code:
lpstat -t
If that checks out as expected, then check that the 'hpaio' scanner backend is also declared in /etc/sane.d/dll.conf

Last edited by ferrari; 03-25-2016 at 10:09 PM.
 
Old 03-25-2016, 10:22 PM   #7
ninian
LQ Newbie
 
Registered: Aug 2015
Posts: 24

Original Poster
Rep: Reputation: Disabled
Here's the lpstat:

scheduler is running
system default destination: i860
device for DeskJet-2130-series: usb://HP/DeskJet%202130%20series?serial=CN61B48166068Y&interface=1
device for i860: usb://Canon/i860?serial=1096ED
DeskJet-2130-series accepting requests since Fri 25 Mar 2016 04:08:36 PM MDT
i860 accepting requests since Tue 22 Mar 2016 09:37:12 PM MDT
printer DeskJet-2130-series is idle. enabled since Fri 25 Mar 2016 04:08:36 PM MDT
printer i860 is idle. enabled since Tue 22 Mar 2016 09:37:12 PM MDT

The i860 is my very old printer I'm trying to replace. I have next to zero command line experience, what does lpstat -t mean?
 
Old 03-25-2016, 11:17 PM   #8
ferrari
LQ Guru
 
Registered: Sep 2003
Location: Auckland, NZ
Distribution: openSUSE Leap
Posts: 5,805

Rep: Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140
And there's your problem...
Code:
device for DeskJet-2130-series: usb://HP/DeskJet%202130%20series?serial=CN61B48166068Y&interface=1
You're not using HPLIP for the printer. That's the standard 'usb' backend, not the 'hp' backend required by HPLIP. Now, while many HP printers are supported by other drivers, you need to use HPLIP drivers to get the scanning function to work. You need to configure via the HPLIP-GUI. From a terminal, you should be able to configure using 'hp-setup'.
 
Old 03-25-2016, 11:20 PM   #9
ferrari
LQ Guru
 
Registered: Sep 2003
Location: Auckland, NZ
Distribution: openSUSE Leap
Posts: 5,805

Rep: Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140
Quote:
I have next to zero command line experience, what does lpstat -t mean?
It's a CUPS command used to report status information about printers and print jobs. I requested this information so that I could see your defined printer queue(s).
 
Old 03-25-2016, 11:22 PM   #10
ferrari
LQ Guru
 
Registered: Sep 2003
Location: Auckland, NZ
Distribution: openSUSE Leap
Posts: 5,805

Rep: Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140
You could also use frankbell's suggestion to run 'hp-toolbox' to configure your multifunction printer.
 
Old 03-26-2016, 06:32 PM   #11
ninian
LQ Newbie
 
Registered: Aug 2015
Posts: 24

Original Poster
Rep: Reputation: Disabled
Spent the last couple of hours trying to install this printer/scanner. No matter what I try,it can't find it. I've configured several printers and scanners and I know you can't configure something you can't find. The menu option says it's there, hp toolbox-nope, HPLIP-nope and the HP icon in the panel-nope. I even deleted it and started all over-nope. Unless you guys have another idea, I'm going to return it tomorrow.
 
Old 03-26-2016, 06:42 PM   #12
ferrari
LQ Guru
 
Registered: Sep 2003
Location: Auckland, NZ
Distribution: openSUSE Leap
Posts: 5,805

Rep: Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140
I'm not quite sure that I understand you completely. Did/can you launch 'hp-toolbox' or 'hp-setup' from a terminal?
Code:
sudo hp-setup
Does that detect your attached printer and allow you to configure succesfully?
 
Old 03-26-2016, 06:44 PM   #13
sgosnell
Senior Member
 
Registered: Jan 2008
Location: Baja Oklahoma
Distribution: Debian Stable and Unstable
Posts: 1,943

Rep: Reputation: 542Reputation: 542Reputation: 542Reputation: 542Reputation: 542Reputation: 542
You have to install those packages. They're in the Ubuntu repositories. They're not included in the base Ubuntu because not everyone uses HP printers.
 
Old 03-26-2016, 06:51 PM   #14
ferrari
LQ Guru
 
Registered: Sep 2003
Location: Auckland, NZ
Distribution: openSUSE Leap
Posts: 5,805

Rep: Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140Reputation: 1140
The OP did say that the hplip packages were installed, but might be worth confirming again
Code:
dpkg -l hplip
http://hplipopensource.com/node/306
 
Old 03-26-2016, 06:56 PM   #15
ninian
LQ Newbie
 
Registered: Aug 2015
Posts: 24

Original Poster
Rep: Reputation: Disabled
According to the software manager, all of that was installed. Tried the terminal hp-setup, nothing. I can find the software to do the config, but it can't find anything to config. My old Canon (came over on the Mayflower), it has no problems. But I really need a scanner, so the combo seemed like a good idea, space considerations.
 
  


Reply



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



Similar Threads
Thread Thread Starter Forum Replies Last Post
New Printer Scanner in Xsane finds new printer/scanner (Brother MFC-6520DW) with error message TrinityBeing Linux - Newbie 23 03-29-2016 10:27 AM
Help buying a printer scanner combo j.curtis Linux - Hardware 4 10-27-2013 05:45 PM
Scanner not recognized in Ubuntu Epson Stylus NX510 printer/scanner all2473 Linux - Hardware 7 01-04-2011 09:16 PM
Please recommend a network printer/scanner combo philipm Linux - Hardware 14 07-21-2007 07:45 PM
Scanner/Printer Combo Unit - Scanner Works - Printer Does Not rrrssssss Linux - Hardware 1 03-04-2007 10:49 PM

LinuxQuestions.org > Forums > Linux Forums > Linux - Hardware

All times are GMT -5. The time now is 03:54 PM.

Main Menu
Advertisement
My LQ
Write for LQ
LinuxQuestions.org is looking for people interested in writing Editorials, Articles, Reviews, and more. If you'd like to contribute content, let us know.
Main Menu
Syndicate
RSS1  Latest Threads
RSS1  LQ News
Twitter: @linuxquestions
Open Source Consulting | Domain Registration