No sound Linux Mint Intel Tiger Lake

Gelado · 03-29-2023, 05:14 PM

I recently downloaded Linux Mint and it came without sound, with a fictitious output written in the sound manager, but it doesn't work. I've tried several other things and now it works when connected to an HDMI output, but still doesn't work on the speakers and headphone jack.
When I type 'aplay -a', it shows:
**** Lista de Dispositivos PLAYBACK Hardware ****
placa 0: PCH [HDA Intel PCH], dispositivo 3: HDMI 0 [HDMI 0]
Dispositivo secundário: 0/1
Dispositivo secundário #0: subdevice #0
placa 0: PCH [HDA Intel PCH], dispositivo 7: HDMI 1 [HDMI 1]
Dispositivo secundário: 1/1
Dispositivo secundário #0: subdevice #0
placa 0: PCH [HDA Intel PCH], dispositivo 8: HDMI 2 [HDMI 2]
Dispositivo secundário: 1/1
Dispositivo secundário #0: subdevice #0
placa 0: PCH [HDA Intel PCH], dispositivo 9: HDMI 3 [HDMI 3]
Dispositivo secundário: 1/1
Dispositivo secundário #0: subdevice #0
placa 0: PCH [HDA Intel PCH], dispositivo 10: HDMI 4 [HDMI 4]
Dispositivo secundário: 1/1
Dispositivo secundário #0: subdevice #0
placa 0: PCH [HDA Intel PCH], dispositivo 11: HDMI 5 [HDMI 5]
Dispositivo secundário: 1/1
Dispositivo secundário #0: subdevice #0
placa 0: PCH [HDA Intel PCH], dispositivo 12: HDMI 6 [HDMI 6]
Dispositivo secundário: 1/1
Dispositivo secundário #0: subdevice #0
placa 0: PCH [HDA Intel PCH], dispositivo 13: HDMI 7 [HDMI 7]
Dispositivo secundário: 1/1
Dispositivo secundário #0: subdevice #0
placa 0: PCH [HDA Intel PCH], dispositivo 14: HDMI 8 [HDMI 8]
Dispositivo secundário: 1/1
Dispositivo secundário #0: subdevice #0
placa 0: PCH [HDA Intel PCH], dispositivo 15: HDMI 9 [HDMI 9]
Dispositivo secundário: 1/1
Dispositivo secundário #0: subdevice #0
placa 0: PCH [HDA Intel PCH], dispositivo 16: HDMI 10 [HDMI 10]
Dispositivo secundário: 1/1
Dispositivo secundário #0: subdevice #0
placa 0: PCH [HDA Intel PCH], dispositivo 17: HDMI 11 [HDMI 11]
Dispositivo secundário: 1/1
Dispositivo secundário #0: subdevice #0

lpci:
00:00.0 Host bridge: Intel Corporation 11th Gen Core Processor Host Bridge/DRAM Registers (rev 01)
00:02.0 VGA compatible controller: Intel Corporation TigerLake-LP GT2 [Iris Xe Graphics] (rev 01)
00:04.0 Signal processing controller: Intel Corporation TigerLake-LP Dynamic Tuning Processor Participant (rev 01)
00:14.0 USB controller: Intel Corporation Tiger Lake-LP USB 3.2 Gen 2x1 xHCI Host Controller (rev 20)
00:14.2 RAM memory: Intel Corporation Tiger Lake-LP Shared SRAM (rev 20)
00:14.3 Network controller: Intel Corporation Wi-Fi 6 AX201 (rev 20)
00:15.0 Serial bus controller: Intel Corporation Tiger Lake-LP Serial IO I2C Controller #0 (rev 20)
00:15.2 Serial bus controller: Intel Corporation Tiger Lake-LP Serial IO I2C Controller #2 (rev 20)
00:15.3 Serial bus controller: Intel Corporation Tiger Lake-LP Serial IO I2C Controller #3 (rev 20)
00:16.0 Communication controller: Intel Corporation Tiger Lake-LP Management Engine Interface (rev 20)
00:1c.0 PCI bridge: Intel Corporation Device a0bc (rev 20)
00:1f.0 ISA bridge: Intel Corporation Tiger Lake-LP LPC Controller (rev 20)
00:1f.3 Multimedia audio controller: Intel Corporation Tiger Lake-LP Smart Sound Technology Audio Controller (rev 20)
00:1f.4 SMBus: Intel Corporation Tiger Lake-LP SMBus Controller (rev 20)
00:1f.5 Serial bus controller: Intel Corporation Tiger Lake-LP SPI Controller (rev 20)
01:00.0 Non-Volatile memory controller: Phison Electronics Corporation PS5013 E13 NVMe Controller (rev 01)

goumba · 03-29-2023, 05:34 PM

You likely need the firmware package. I don't use Mint, but I have TGL audio and Fedora doesn't install the firmware by default. Look for a package with a name like "sof-fimware".

Check the system log,

Code:

dmesg | grep -E '(sof|firm)'

to filter out a bit of the unneeded messages.

For a while on Fedora, even after installing the firmware, the kernel module could not load the (packaged) compressed version - I had to decompress it. So, if you still have problems, check the log again, and post back if you're still getting messages about not being able to load firmware.

Gelado · 03-29-2023, 06:57 PM

typing this command appeared:
[ 0.960045] PCI-DMA: Using software bounce buffering for IO (SWIOTLB)
[ 0.960046] software IO TLB: mapped [mem 0x000000006afe2000-0x000000006efe2000] (64MB)
[ 1.763229] i915 0000:00:02.0: [drm] Finished loading DMC firmware i915/tgl_dmc_ver2_12.bin (v2.12)
[ 5.608179] iwlwifi 0000:00:14.3: loaded firmware version 66.f1c864e0.0 QuZ-a0-hr-b0-66.ucode op_mode iwlmvm
[ 5.725770] Bluetooth: hci0: Minimum firmware build 1 week 10 2014
[ 5.728242] Bluetooth: hci0: Found device firmware: intel/ibt-19-0-4.sfi
[ 7.384587] Bluetooth: hci0: Waiting for firmware download to complete

I will probably need the firmware from the package.

frankbell · 03-29-2023, 08:50 PM

I have no personal experience with this device, but a web search for "Intel Corporation Tiger Lake-LP Smart Sound Technology Audio Controller linux" turned up a number of links. One of them might be helpful.

Have you tried a web search for something like "[computer make/model] audio linux"?

goumba · 03-30-2023, 02:40 PM

Quote:

Originally Posted by Gelado

typing this command appeared:
...
I will probably need the firmware from the package.

I don't see anything for the sound firmware there at all, which is odd. When audio didn't work on my TGL audio, there was an error similar to "Could not load intel/tgl_hdaxxxx.bin" (I'm going off of memory I don't remember the exact message. You have nothing like that there.

What is the kernel version?

Code:

% uname -r

Gelado · 03-30-2023, 03:30 PM

My version is: 5.19.0-38-generic.
I updated to a newer one today to see if the sound worked, but it didn't.

goumba · 03-30-2023, 03:42 PM

Are you dual booting with Windows? Try disabling fast boot if you are. It can cause hardware issues, and I have just done a quick search and found audio is potentially one of them.

Gelado · 03-30-2023, 03:58 PM

I'm not using dual boot, and about fast boot, I disabled it and rebooted and the downloaded sound was inactive.

goumba · 03-31-2023, 09:42 AM

Really dumb, but perhaps one of the first questions should have been: what is the box we're talking about?

Some Dell models require usage of a module option: https://bbs.archlinux.org/viewtopic.php?id=260139

Have you tried frankbell's suggestion? If I look up my machine "ThinkPad x1 12th gen tiger lake audio," tons of results with suggestions all over from the firmware (did you install sof-firmware yet?) to issues with Pipewire.

Gelado · 03-31-2023, 01:16 PM

I use the Huawei matebook d14 i7 11th, I saw that the huawei devices were having problems with linux. I tried to install sof-firmware with this command: "sudo apt-get install sof-firmware".
But it says "Reading package lists... Done
Building dependency tree... Done
Reading status information... Done
E: Unable to find sof-firmware package

mrmazda · 04-01-2023, 02:41 AM

Looks like package name in Mint is firmware-sof-signed.

Gelado · 04-01-2023, 04:52 AM

firmware-sof-signed is already the latest version (2.0-1ubuntu4.1).

Gelado · 04-07-2023, 05:56 AM

now I get sound when I connect to an HDMI output and bluetooth. Speaker and wired headphones still not working.

mrmazda · 04-07-2023, 03:53 PM

Quote:

Originally Posted by Gelado

now I get sound when I connect to an HDMI output and bluetooth. Speaker and wired headphones still not working.

Same here with Ubuntu and slightly different Tiger Lake audio:

Code:

$ pinxi -ASaz --vs --zl --hostname
pinxi 3.3.26-10 (2023-04-05)
System:
  Host: ab560 Kernel: 5.15.0-69-generic arch: x86_64 bits: 64 compiler: gcc
    v: 11.3.0 parameters: BOOT_IMAGE=/vmlinuz root=LABEL=<filter> noresume
    ipv6.disable=1 net.ifnames=0 mitigations=auto consoleblank=0
  Desktop: Trinity v: R14.1.0 tk: Qt v: 3.5.0 info: kicker wm: Twin v: 3.0
    vt: 7 dm: 1: TDM 2: XDM Distro: Ubuntu 22.04.2 LTS (Jammy Jellyfish)
Audio:
  Device-1: Intel Tiger Lake-H HD Audio vendor: ASUSTeK driver: snd_hda_intel
    v: kernel alternate: snd_sof_pci_intel_tgl bus-ID: 00:1f.3
    chip-ID: 8086:43c8 class-ID: 0403
  API: ALSA v: k5.15.0-69-generic status: kernel-api
    tools: alsactl,alsamixer,amixer
  Server-1: aRts v: 1.5.10 status: off with: artswrapper status: off
    tools: artsdsp
  Server-2: PipeWire v: 0.3.48 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active
    tools: pactl,pw-cat,pw-cli,wpctl
$

More aplay output here:

Code:

$  aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC897 Analog [ALC897 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 1: ALC897 Digital [ALC897 Digital]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 11: HDMI 5 [HDMI 5]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 12: HDMI 6 [HDMI 6]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 13: HDMI 7 [HDMI 7]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 14: HDMI 8 [HDMI 8]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 15: HDMI 9 [HDMI 9]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 16: HDMI 10 [HDMI 10]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 17: HDMI 11 [HDMI 11]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
$

Gelado · 04-15-2023, 03:35 PM

did the sound card burn out?