New HP Notebook won't recognize SD cards from camera

HP evaluated the computer and said nothing wrong.

I can get it to read a card in a card reader, but not the built in slot

Any ideas?

Running Ubuntu 14.04 lts

drivers

off the cli
with and without your sd card is in the slot and
then look for something like this so you and others can see make/model of SD Card Reader.
report back with results pls.

you probably need to install something extra for the built-in slots.
not sure if they're pci devices, but try "lspci" to see if it is even recognized.

ok I'm going to try these suggestions *right now* and report back.

I can report that I put Linux Mint on it and it does the same exact thing, which is it won't recognize a card in the built in slot.

This is good that perhaps it's not the computer after all.

I can also report that HP is sending me the reinstall Windows disks to try as a last resort to make sure of where the problem lies.

ok

I'll fire up the notebook and copy and paste the terminal results here in the next few minutes. I have put Ubuntu 14.04 lts back on the system as I prefer it to Mint

This is without an SDHD card, I will make another post shortly with an SDHD card in it

michael@michael-HP-Pavilion-Notebook:~$ sudo blkid
[sudo] password for michael:
/dev/sda1: UUID="1C61-AD35" TYPE="vfat"
/dev/sda2: UUID="23ab11f5-7d8e-4492-b6e1-e74639f28caf" TYPE="ext4"
/dev/sda3: UUID="4809b5b0-fe35-4fbe-aaae-b65dca69a931" TYPE="swap"
michael@michael-HP-Pavilion-Notebook:~$

&

michael@michael-HP-Pavilion-Notebook:~$ lspci
00:00.0 Host bridge: Intel Corporation Broadwell-U Host Bridge -OPI (rev 09)
00:02.0 VGA compatible controller: Intel Corporation Broadwell-U Integrated Graphics (rev 09)
00:03.0 Audio device: Intel Corporation Broadwell-U Audio Controller (rev 09)
00:04.0 Signal processing controller: Intel Corporation Broadwell-U Camarillo Device (rev 09)
00:14.0 USB controller: Intel Corporation Wildcat Point-LP USB xHCI Controller (rev 03)
00:16.0 Communication controller: Intel Corporation Wildcat Point-LP MEI Controller #1 (rev 03)
00:1b.0 Audio device: Intel Corporation Wildcat Point-LP High Definition Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #1 (rev e3)
00:1c.1 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #2 (rev e3)
00:1c.2 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #3 (rev e3)
00:1c.3 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #4 (rev e3)
00:1f.0 ISA bridge: Intel Corporation Wildcat Point-LP LPC Controller (rev 03)
00:1f.2 SATA controller: Intel Corporation Wildcat Point-LP SATA Controller [AHCI Mode] (rev 03)
00:1f.3 SMBus: Intel Corporation Wildcat Point-LP SMBus Controller (rev 03)
08:00.0 Network controller: Broadcom Corporation BCM43142 802.11b/g/n (rev 01)
09:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller (rev 0a)
michael@michael-HP-Pavilion-Notebook:~$

&

These are the results *with* and SDHD card in the built in slot

michael@michael-HP-Pavilion-Notebook:~$ sudo blkid
[sudo] password for michael:
/dev/sda1: UUID="1C61-AD35" TYPE="vfat"
/dev/sda2: UUID="23ab11f5-7d8e-4492-b6e1-e74639f28caf" TYPE="ext4"
/dev/sda3: UUID="4809b5b0-fe35-4fbe-aaae-b65dca69a931" TYPE="swap"
michael@michael-HP-Pavilion-Notebook:~$

&

michael@michael-HP-Pavilion-Notebook:~$ lspci
00:00.0 Host bridge: Intel Corporation Broadwell-U Host Bridge -OPI (rev 09)
00:02.0 VGA compatible controller: Intel Corporation Broadwell-U Integrated Graphics (rev 09)
00:03.0 Audio device: Intel Corporation Broadwell-U Audio Controller (rev 09)
00:04.0 Signal processing controller: Intel Corporation Broadwell-U Camarillo Device (rev 09)
00:14.0 USB controller: Intel Corporation Wildcat Point-LP USB xHCI Controller (rev 03)
00:16.0 Communication controller: Intel Corporation Wildcat Point-LP MEI Controller #1 (rev 03)
00:1b.0 Audio device: Intel Corporation Wildcat Point-LP High Definition Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #1 (rev e3)
00:1c.1 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #2 (rev e3)
00:1c.2 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #3 (rev e3)
00:1c.3 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #4 (rev e3)
00:1f.0 ISA bridge: Intel Corporation Wildcat Point-LP LPC Controller (rev 03)
00:1f.2 SATA controller: Intel Corporation Wildcat Point-LP SATA Controller [AHCI Mode] (rev 03)
00:1f.3 SMBus: Intel Corporation Wildcat Point-LP SMBus Controller (rev 03)
02:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 522a (rev 01)
08:00.0 Network controller: Broadcom Corporation BCM43142 802.11b/g/n (rev 01)
09:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller (rev 0a)
michael@michael-HP-Pavilion-Notebook:~$

you need a driver for this
that is your SD Card connection Realtek

read this it is same problem for your distro you say you are using in your sidebar profile

• link1
• link2
• link3

sorry I cannot write/help more it is a pain my keyboard was already malfunctioning fro a coffee disaster,copy&paste spaces and soe letters again because now my onBoard OS messed Up. I had to fall back to running FatDog64 off my USB Stick.

now I need to go into help mode myself to try and find an install for a virtual KeyBoard for FatDog64... So hopefully others in here can pick up where we left off.

edit: just saw bw-userx's post. realtek do indeed make sd-card reader controllers, so i guess we're on the right track there.
___________________________________________________________

the outputs are identical afaics.

my suggestion to use lspci was premature; some of the device could well be your card reader (maybe the "Intel Corporation Wildcat Point-LP PCI Express Root Port") but i have no clue how to find out which is which. sorry.
i think it is easier for you to find out with the computer specs close at hand.

one more thing you can try:
type "dmesg", and make note of the last few entries.
then put the sdcard into the internal reader, and wait ~10s.
don't do anything with the computer meanwhile!
then type "dmesg" again, and see if there's new lines since the last entries you memorized.
post these lines, or try to make sense out of them yourself.

The forum tells me I have too many images (like 15) in my message and I'm limited to 6. I'll try to take 2 screenshots and post them here to get around this. Meanwhile:


Please advise if most here think the computer is fine. If so, I may just use a USB card reader. However, if you folks think this new computer has a hardware problem with the card reader, then I will certainly have it fixed under warranty. I don't quite understand exactly what to type into terminal from the previous 3 links someone posted, or I'd try that - I guess someone would need to spoon feed me and tell me exactly what to type into terminal to install any needed card reader driver.

Ok, here is a screenshot without the card (image 1.png) and a screenshot with the card and waiting 10 secs (image 2.png)

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your system is telling you to install that will resolve one issue you're system is having.
thank you....
NOW go back and read post #7 for further instructions.

ok do I simply type that nss-hostname word into terminal and it will install?

Nope one of the first things a person does when he is about to use an operating system, especially linux is how to exit out of his desktop, and how to update, and install programs.

whatever command Ubuntututu uses for their installing Google how to install a program Ubuntu,
apt-get is Debian I do not like Ubuntutu so I no longer use it, and hae forgotten how to use it, but the Linux part of it is the same because it's Linux.

How did you expect to get driers installed if you do not know how to update your system
no biggy just Google 'how to install a program Ubuntu'
the program is nss-hostname that's what your system said. I' still broke down system myself or I'd help more...
sorry

Thanks,

I think it is something sudo-apt get

I'll look it up.

As far as updating the system, Ubuntu generally updates nearly everything with its weekly system updates. It's just the type of system for an idiot like me

Perhaps someone can tell me what to type,
See my screenshot below:

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