Printer was working fine but it just stopped all of a sudden.
I have scoured through different forums and tried all suggestions, but cannot revive printer.
When I send something to print, it always says printer is busy and displayed an Unknown error (1018) in the Device Manager.
Can someone help me please? Thanks so much in advance
Following is my system info:
RELEASE=19
CODENAME=tara
EDITION="Xfce"
DESCRIPTION="Linux Mint 19 Tara"
DESKTOP=Gnome
TOOLKIT=GTK
This is hp-check result
Code:
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: 22-19 version is not supported. Using 22-18.2 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 4.15.0-20-generic #21-Ubuntu SMP Tue Apr 24 06:16:15 UTC 2018 GNU/Linux
Host: Upstairs2018
Proc: 4.15.0-20-generic #21-Ubuntu SMP Tue Apr 24 06:16:15 UTC 2018 GNU/Linux
Distribution: 22 19
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.17.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 22 distro 19 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.17.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.10
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.17.10
Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[fax]
email_address =
voice_phone =
[installation]
date_time = 02/12/19 08:53:13
version = 3.17.10
[last_used]
device_uri = "hp:/net/HP_LaserJet_Professional_P1102w?hostname=NPI4593B4.local"
printer_name =
working_dir = .
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = false
rate = 30
type = 1
[settings]
systray_messages = 0
systray_visible = 0
[upgrade]
last_upgraded_time = 1549890489
notify_upgrade = true
pending_upgrade_time = 0
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------------------------
| External Dependencies |
-------------------------
cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
dbus DBus - Mess age bus system REQUIRED - 1.12.2 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.19.4 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -
------------------------
| General Dependencies |
------------------------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.27' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - - OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.6.7 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.12.1 OK -
python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
python3-xml Python XML libraries REQUIRED - 2.2.5 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.6.7 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.3.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
---------------------
| Python Extentions |
---------------------
cupsext CUPS-Extension REQUIRED - 3.17.10 OK -
hpmudext IO-Extension REQUIRED - 3.17.10 OK -
----------------------
| Scan Configuration |
----------------------
'/etc/sane.d/dll.d/hpaio' not found.
hpaio HPLIP-SANE-Backend REQUIRED - 3.17.10 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.17.10 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
No Scanner found.
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
Device URI Model
-------------------------------- -------------------------------
hp:/usb/HP_LaserJet_Professional HP LaserJet Professional P1102w
_P1102w?serial=000000000Q91GJ7VP
R1a
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
Hewlett-Packard-HP-LaserJet-Professional-P1102w
-----------------------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q91GJ7VPR1a
PPD: /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-Professional-P1102w.ppd
warning: Failed to read /etc/cups/ppd/Hewlett-Packard-HP-LaserJet-Professional-P1102w.ppd ppd file
PPD Description:
Printer status: printer Hewlett-Packard-HP-LaserJet-Professional-P1102w now printing Hewlett-Packard-HP-LaserJet-Professional-P1102w-59. enabled since Tue 12 Feb 2019 Rendering completed
Required plug-in status: Installed
Communication status: Good
HP_LaserJet_Professional_P1102w
-------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_P1102w?serial=000000000Q91GJ7VPR1a
PPD: /etc/cups/ppd/HP_LaserJet_Professional_P1102w.ppd
warning: Failed to read /etc/cups/ppd/HP_LaserJet_Professional_P1102w.ppd ppd file
PPD Description:
Printer status: printer HP_LaserJet_Professional_P1102w is idle. enabled since Tue 12 Feb 2019 08:21:19 ACDT
Required plug-in status: Installed
Communication status: Good
--------------
| PERMISSION |
--------------
USB Hewlett-Packard-HP-LaserJet-Professional-P1102w Required - - OK Node:'/dev/bus/usb/001/004' Perm:' root lp rw- rw-
Printer was working fine but stopped all of a sudden. I have scoured verios forums and have tried every suggestion. No luck
Can anyone help me please?