Very strange Tracert results

MonsterMaxx · 04-18-2008, 10:33 AM

I've got this website I like to go to, for the last month I've been getting network timeouts.

I figured they just folded, but as it turns out they are fine and it's my access that's boned.
If I take my lappy and unplug it from the network, then use the cell phone for internet I can connect.

so I start digging...

Tried to tracert it from a workstation and got very strange results, so I went right to the firewall W03 w/ ISA04 (connected directly to the modem.) Same odd tracert.

It's clearly getting out, but starts bouncing after it's on Charter's system.

Do any of you know what could be causing something so strange? And why it wouldn't clear up like things normally do when there's network routing problems?

Here's the tracert

Code:

Tracing route to www.ultimatevrodforum.com [66.189.62.123]

over a maximum of 30 hops:

 

  1     8 ms     6 ms     7 ms  10.129.0.1

  2     8 ms    19 ms    30 ms  172.22.33.53

  3     8 ms     9 ms    16 ms  172.22.32.106

  4    19 ms    19 ms    25 ms  172.22.32.193

  5    26 ms    18 ms    18 ms  172.22.32.106

  6    14 ms    21 ms    19 ms  172.22.32.193

  7    10 ms     9 ms     9 ms  172.22.32.106

  8    38 ms    35 ms    44 ms  172.22.32.193

  9    76 ms    73 ms    77 ms  172.22.32.106

 10    93 ms    93 ms    92 ms  172.22.32.193

 11    53 ms    55 ms    53 ms  172.22.32.106

 12    79 ms    85 ms    69 ms  172.22.32.193

 13   102 ms   107 ms    88 ms  172.22.32.106

 14   171 ms   184 ms   193 ms  172.22.32.193

 15   327 ms   360 ms   330 ms  172.22.32.106

 16   313 ms   322 ms   335 ms  172.22.32.193

 17   368 ms   386 ms   391 ms  172.22.32.106

 18   218 ms   246 ms   287 ms  172.22.32.193

 19   338 ms   356 ms   347 ms  172.22.32.106

 20   334 ms   343 ms   334 ms  172.22.32.193

 21   313 ms   265 ms   249 ms  172.22.32.106

 22   455 ms   441 ms   412 ms  172.22.32.193

 23   306 ms   283 ms   309 ms  172.22.32.106

 24   321 ms   379 ms   322 ms  172.22.32.193

 25   382 ms   335 ms   331 ms  172.22.32.106

 26   550 ms   518 ms   481 ms  172.22.32.193

 27   530 ms   456 ms   386 ms  172.22.32.106

 28   324 ms   310 ms   307 ms  172.22.32.193

 29   335 ms   388 ms   449 ms  172.22.32.106

 30   180 ms   171 ms   159 ms  172.22.32.193

 

Trace complete.

acid_kewpie · 04-18-2008, 11:23 AM

well by definition it's conflicting routes to that IP address. if you have no access to those devices you'd need to check with the relevant support people to investigate.

MonsterMaxx · 04-18-2008, 12:47 PM

Charter says 'not our problem'

What's interesting is that those first three hops are the same for ANY website I go to. I think the 172 ip is Charter's and they have something fubar in their DNS tables.

I called a charter tech I know and reported it to him, he's also investigating the issue.

I can get to the site fine with a proxy server...so that's a workaround for now.

MonsterMaxx · 04-18-2008, 01:36 PM

When I called Charter's support line they said "if you have internet access we will not do anything, it's not our problem".

Well, how about that, it's not what you know, but who you know.
The charter tech I know fed this up the food chain and I just got a call back from someone who agrees.

The problem is that I'm a charter customer and this website is also a charter customer. So the whole trace (my IP, the 10. IP, the 172. IP and 66. IP) is all Charter and they have some internal problem. They say it's a rare problem, but does happen.
They have verified that it IS an internal Charter problem. That it effects MANY Charter customers (the tech wasn't able to get here either.)
If you go out thru another carrier and back in, it works fine, but when it's purely Charter it fails.

They hope to have it resolved in the next couple of days.

acid_kewpie · 04-18-2008, 01:42 PM

Well i've no idea who or what Charter are, but it seems it's their fault, so if they refuse to cooperate i'd be heading up the chain.

MonsterMaxx · 04-18-2008, 02:22 PM

Charter as in Charter Communications, one of the Nation's largest cable companies.

acid_kewpie · 04-18-2008, 02:48 PM

Which nation would that be then?? oh... *THE* nation... you must mean North America, figures.

MonsterMaxx · 04-18-2008, 03:30 PM

Quote:

Originally Posted by acid_kewpie

Which nation would that be then?? oh... *THE* nation... you must mean North America, figures.

What's with the attitude?

**edit, Oh, now I see where you are from, must be a UK thing.

Emerson · 04-18-2008, 03:40 PM

Nope, this is strictly a USA thing. The only country where I've been (of 50+) where most of people think there is only one country on this planet.

MonsterMaxx · 04-18-2008, 03:51 PM

Whatever .

I came here to ask a question and instead I have to listen to poeople who hate Americans just because I didn't automatically know that you wouldn't know one of the biggest cable companies in the world.

If you have nothing positive to add to this conversation I respectfully request that you leave your anti-American sentiment elsewhere.

If you own this forum, feel free to delete my account and this thread, if you don't own the place, piss off.

acid_kewpie · 04-18-2008, 04:08 PM

I don't hate America, it's a great place, that's a real stupid thing to say. I just said I had not heard of an American cable internet provider, and why should I have? I've spent 5 weeks of my life in America, 27 years of it in the UK. You certainly appeared to be mocking me for not knowing who they were, which I can assure is not appreciated. I think you merely forgot this is a global website, not just used by Americans.

But anyway, back to the problem methinks...