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Enterprise grade tech support at discount consumer pricing does not exist. Start your own ISP and see just what it is like to have enough well paid, widely educated, highly experienced, geeks (who would rather be doing cool development or running massive network at Google or Facebook, but are taking this job because it pays so much more) on staff to keep the calls covered, and only charge that small £30 a month rate for each nagging customer.
Seriously, you get what you pay for. I've been there (worked at 2 different ISPs). While I built and managed networks, at one of them I also supervised tech support. It was always a budget problem. 99% of the calls were "user error". I wasn't going to waste good people on those ... if I could even afford to hire good people (did have a few at times, but they moved on because I didn't have openings at engineering level). Eventually I was happy to move on. After the 2nd one, I don't want to work at any ISP ever again. Unfortunately, I have to use them.
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Thinking of taking my custom for my ISP elsewhere
