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Time to boycott Newegg

Posted 06-12-2012 at 12:57 PM by Skaperen

No computer that was returned from ANY customer should EVER be resold (or the hard drive thereof) with whatever data that customer left on it. There could be many bad things on there, including viruses, trojans, kiddie porn, and communication gateways for terrorists (yeah, gotta toss in the T-word somewhere).

This means wipe the disk completely and re-image the original OEM operating system in its initial state (ready to ask for your name and such).

Newegg appears to NOT want to do that. They want the customer to do that. In the case in this story, they were able to easily detect that Linux Mint was installed in place of whatever OS the OEM put there and blamed the customer for that. This means Newegg is NOT performing the essential disk-wipe-re-install that refurbishing computers always requires (and not returning them to the manufacturer to do that, which is a valid alternative).

It is typical process for non-simple fixes to just put the computer into a refurbish queue and send a replacement to the customer (from the output of that queue if there is any, yet). Since a customer may get back a different machine, they MUST be prepared to lose all their data (do backups). The refurbish queue MUST do wipe and re-image on ALL storage devices in these computers (or at least wipe alone if they include OS install media suitable for the computer).

There is no excuse. It also puts the company at serious legal risk should there be some hidden bad stuff like kiddie porn or terrorist tools on a computer going out to a different customer.

Here's the story:

The important thing to remember here is that having a whole different OS on there was merely something OBVIOUS to whoever worked on the computer. If they wanted to be sure there was nothing bad on the hard drive, they would be doing the wipe-and-re-image, and that would make the fact that a different OS is on there moot.

I am now boycotting Newegg until they correct their procedures and let people know about it.
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