Ubuntu software is not working (ubuntu 20.04.3)

PsychoHermit · 11-14-2021, 10:25 AM

Greetings folks.

Ubuntu software won't open. It spins for several seconds and then just goes away. I really don't want to reinstall and lose all of my tweaks.

Thanks in advance,
--glenn

shruggy · 11-14-2021, 10:41 AM

Open a terminal window and launch gnome-software from there. What error messages are you getting?

HappyTux · 11-14-2021, 10:46 AM

Or since you would have the Terminal open sudo apt update if it tells you updates are available sudo apt upgrade to install them.

PsychoHermit · 11-14-2021, 12:34 PM

It said gnome-software was not installed, I installed it and it works. Ubuntu software still doesn't.

From the application log.

Code:

Gtk:ERROR:../gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /snap/snap-store/547/data-dir/icons/Yaru/16x16/status/image-missing.png: Unable to load image-loading module: /snap/snap-store/557/gnome-platform/usr/lib/x86_64-linux-gnu/gdk-pixbuf-2.0/2.10.0/loaders/libpixbufloader-png.so: /snap/snap-store/557/gnome-platform/usr/lib/x86_64-linux-gnu/gdk-pixbuf-2.0/2.10.0/loaders/libpixbufloader-png.so: cannot open shared object file: No such file or directory (gdk-pixbuf-error-quark, 5)

HappyTux · 11-14-2021, 12:40 PM

Quote:

Originally Posted by PsychoHermit

It said gnome-software was not installed, I installed it and it works. Ubuntu software still doesn't.

From the application log.

Code:

Gtk:ERROR:../gtk/gtkiconhelper.c:494:ensure_surface_for_gicon: assertion failed (error == NULL): Failed to load /snap/snap-store/547/data-dir/icons/Yaru/16x16/status/image-missing.png: Unable to load image-loading module: /snap/snap-store/557/gnome-platform/usr/lib/x86_64-linux-gnu/gdk-pixbuf-2.0/2.10.0/loaders/libpixbufloader-png.so: /snap/snap-store/557/gnome-platform/usr/lib/x86_64-linux-gnu/gdk-pixbuf-2.0/2.10.0/loaders/libpixbufloader-png.so: cannot open shared object file: No such file or directory (gdk-pixbuf-error-quark, 5)

Lovely it fails on finding a stupid icon and related files in that damn snap, no clue on that junk.

Edit: Though possibly one clue on it, re-install snap and see if it fixes its mess.

Edit2: And now it pops into my head if that does not work then install the apt-file program and use it to find the package containing the files it says are missing in that error. An example of a search using it.

Code:

root@bullseye-raspi:~# apt-file search linux-image-5.10.0-8-arm64/control
linux-image-5.10.0-8-arm64: /usr/share/bug/linux-image-5.10.0-8-arm64/control

PsychoHermit · 11-14-2021, 12:49 PM

it said snap wasn't installed, I installed it but it didn't fix it.

Thanks for trying,
--glenn

PsychoHermit · 11-14-2021, 01:06 PM

Bag it, I'm going to reinstall it. I have a separate home partition so most of my tweaks will be preserved. Marking as solved.

Thanks for trying.
-glenn

shruggy · 11-14-2021, 01:10 PM

I was of impression that Ubuntu Software Center is just a link to GNOME Software on Ubuntu 20.04 LTS.

Try installing all of the packages apt-config-icons*

Code:

sudo apt install apt-config-icons\*

PsychoHermit · 11-14-2021, 02:50 PM

Well nuts, the icons it can't find are supposed to be in my home directory so a reinstall didn't fix it. My backup routine is

Code:

rsync -avr --delete /home/glenn /media/glenn/Backup

so whatever is missing got deleted from the backup as I ran a backup after ubuntu software quit working.

[edit] Time to rethink my backup strategy [/edit]

Code:

sudo apt install apt-config-icons\*

didn't fix it.

Thanks,
--glenn