Published at LXer:

At my place of work, we use a Java-based trouble-ticketing system from Atlassian called Jira. It is hosted on a LAMP server virtual machine in our production VMware environment. The system has been in daily use (well, week day use) since near the end of 2008 - requiring minimal maintenance in that time (the occasional reboot after security updates have been installed). Up until yesterday, we had been using Ubuntu 8.04 LTS Server. I decided it was time to move to the latest LTS release - 10.04 - which was released earlier this year and had just received it's first .1 refresh.

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