LXer: Microsoft sheds some light on perplexing Outlook blank email incident: Word was to blame

LXer · 05-18-2021, 09:01 AM

Published at LXer:

Office 365 users learn that Microsoft can make or break their productivity every 4 hours. Microsoft has published a Preliminary Post Incident Report on last week's events which broke Outlook on Windows for millions of users, making emails impossible to view or create.…

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GazL · 05-18-2021, 11:06 AM

Quote:

A configuration, in this context, is something "which Microsoft 365 apps use to determine which features, components, or specific code paths are enabled or disabled. We can target these rollouts to specific builds, apps, platforms, or audiences. Configurations can be synchronized up to every four hours by Microsoft 365 apps," the company said.

That four-hourly call home presumably explains why Microsoft was able both to introduce and to fix the issue with so little sign, from a user perspective, that anything was changing.

Windows just did some background stuff and bam, Outlook breaks; then bam, Outlook is fixed.

And if that doesn't set alarm bells ringing, then you're clearly not paying enough attention.

Ain't "Software As A Service" just, neat!