Printer pauses after printing first page

TheNutCase · 01-30-2023, 03:15 PM

I use Slackware 15.0 as my operating system, and have an HP Deskjet Plus 4140 printer, and the problem that I am having is that whenever I go to print a multi-page document, the printer prints the first page - then stops, and I have to press the "Resume" button in order to get the printer to finish the printing out the document. Is there any way to resolve that issue?

frankbell · 01-30-2023, 07:51 PM

Just for the same of clarity, when you say "press the Resume button," do you mean going to http://localhost:631, finding the printer and clicking to resuem or to something else?

It's a long shot, but you might take a look in the log files, particularly /var/log/cups/.

TheNutCase · 01-30-2023, 11:59 PM

No, i meant that i press the "Resume" button on the printer's control panel.

And for the record, I just checked 'var/log cups' and hire is a sampling of what I got:

Code:

E [30/Aug/2022:15:09:19 -0400] [CGI] Unable to execute ippfind utility: No such file or directory
E [30/Aug/2022:15:09:19 -0400] [CGI] Unable to execute ippfind utility: No such file or directory
W [30/Aug/2022:15:13:40 -0400] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [30/Aug/2022:15:13:40 -0400] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
W [30/Aug/2022:15:13:40 -0400] CreateDevice failed:
org.freedesktop.DBus.Error.Service Unknown:The name org.freedesktop.ColorManager was not provided by any .service files

gauchao · 01-31-2023, 04:53 AM

Are you using hplip? Have you already run under a terminal

Quote:

$ hp-toolbox

and looked into the printer configurations?

kjhambrick · 01-31-2023, 10:24 AM

TheNutCase --

I've seen this when the paper size in my printer configs does not match the paper size loaded in the printer.

But IIRC, there was a message on the Printer LCD Display ...

-- kjh

TheNutCase · 01-31-2023, 10:50 AM

Quote:

Originally Posted by gauchao

Are you using hplip? Have you already run under a terminal

and looked into the printer configurations?

i always run my computer in GUI mode (except when doing compiling). And I tried using the

Code:

$ hp-toolbox

command, and got a "command not found" error (even when I did is as 'root').

TheNutCase · 01-31-2023, 10:54 AM

Quote:

Originally Posted by kjhambrick

TheNutCase --

I've seen this when the paper size in my printer configs does not match the paper size loaded in the printer.

But IIRC, there was a message on the Printer LCD Display ...

-- kjh

My printer doesn't have an LCD display, and is, by default, configured for standard size paper.

TheNutCase · 01-31-2023, 02:58 PM

Quote:

Originally Posted by frankbell

Just for the same of clarity, when you say "press the Resume button," do you mean going to http://localhost:631, finding the printer and clicking to resuem or to something else?

It's a long shot, but you might take a look in the log files, particularly /var/log/cups/.

Just for the sake of clarity, when I said "press the Resume button", I meant that I press the Resume button on my printer's console panel.

gauchao · 01-31-2023, 03:26 PM

Quote:

and got a "command not found" error (even when I did is as 'root').

Have you got hplip installed? This command is part of hplip, which comes with slackware.

TheNutCase · 01-31-2023, 04:33 PM

Quote:

Originally Posted by gauchao

Have you got hplip installed? This command is part of hplip, which comes with slackware.

Yes (HOLIP is installed by default as part of Slackware 15.0).

BrianW · 01-31-2023, 08:04 PM

Without going to far into the weeds on paper count, have you checked your duplex printing settings in the print dialog? Is the printer set for duplex each time and expecting you to flip paper?

frankbell · 01-31-2023, 09:33 PM

Quote:

Just for the sake of clarity, when I said "press the Resume button", I meant that I press the Resume button on my printer's console panel.

Thanks for clearing that up! (I have an HP, and I've never noticed--or needed to look for--a "resume" button.)

Is the printer firmware up-to-date? (I ask only because my HP printer, which is on my network, just updated its firmware.)

It might be worth while, the next time this happens, to check the printer's status in CUPS to see whether CUPS is reporting anything out of the ordinary. It's a shot in the dark, but, if CUPS looks normal, it might be some kind of weird issue with the printer itself (though, I have to say, I've not heard of this particular quirk before and I've used HP printers exclusively for over a decade).

hitest · 02-01-2023, 09:37 AM

I've owned an HP P2015 b/w laserjet printer for a little over 15 years. It's still working well. If there's nothing wrong with the printer itself (no printer jams, out of toner, something broken) it might be software related.
The CUPS is rather unforgiving when it has an error and it will hold an unfinished job in the printer queue. You can open up the CUPS web interface with:

Code:

localhost:631

Go into the administration section of the interface. On occasion I've had to re-install my printer using the CUPS web interface. You can delete your printer and re-install it within the CUPS interface, set options, and give your user permission to print. That may purge a stored error.

TheNutCase · 02-01-2023, 11:31 AM

Quote:

Originally Posted by BrianW

Without going to far into the weeds on paper count, have you checked your duplex printing settings in the print dialog? Is the printer set for duplex each time and expecting you to flip paper?

My printer was designed only for single-sided printing.